Tasia O'Brien
Goshen,USA
Summary
Able to contribute good communication and customer service
skills along with the expertise in patient relations and
administrative work. Good time management and operational
skills and a track record for handling HIPAA compliance and
medical insurance related issues effectively. Good at networking
and scheduling.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Goshen Physicians
09.2025 - Current
- Registered patients and scheduled appointments accurately, ensuring smooth patient flow and minimizing wait times.
- Coordinated referrals and managed patient scheduling needs, streamlining processes to improve access to care.
- Answered incoming calls, providing professional and courteous customer service to enhance patient satisfaction.
Sales Associate
Southwest Commercial Roofing
01.2025 - 09.2025
- Collaborated with leadership to establish sales goals and business development strategies.
- Built relationships with prospective and existing customers.
- Facilitated client communication through proactive outreach and consistent follow-up efforts.
Assistant Store Manager
Biggby Coffee
08.2023 - 01.2025
- Provided leadership and accountability for team members.
- Managed staff schedules and daily operations.
- Resolved customer concerns while maintaining service excellence.
Front of House Employee
Hacienda
11.2020 - 07.2023
- Provided outstanding customer service, enhancing guest satisfaction and loyalty.
- Ensured cleanliness and organization, contributing to a welcoming dining environment.
- Fostered connections with loyal customers.
Education
Bachelor of Science - Business Administration
Indiana University
South Bend, IN05-2026
High School Diploma -
Elkhart High School
Elkhart, IN06-2022
Skills
- Patient confidentiality
- Insurance processing
- Customer Service
- Time Management
- Patient Coordination
- Microsoft Excel
- Leadership
- Communication
Timeline
Patient Service Representative
Goshen Physicians
09.2025 - Current
Sales Associate
Southwest Commercial Roofing
01.2025 - 09.2025
Assistant Store Manager
Biggby Coffee
08.2023 - 01.2025
Front of House Employee
Hacienda
11.2020 - 07.2023
Bachelor of Science - Business Administration
Indiana University
High School Diploma -
Elkhart High School