TASNUVA HASAN
Brooklyn,NY
Summary
Compassionate Case Manager experienced at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Pharmacy Technician with over 7 years of experience in various pharmaceutical environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Humanitarian Emergency Response And Relief Center
07.2023 - Current
- Responsible for a variety of casework activities, such as meeting with residents and preparing psychosocial evaluations, which include gathering, analyzing, and evaluating data as well as developing service plans.
- Responsible for caseload and conducts record keeping activities as needed, such as case notes and census statistics reports, while ensuring that all documents are kept confidential.
- In charge of informing residents about the facility's rules and regulations as well as providing information about the service plan process.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Lead Pharmacy Technician
CVS/Health
10.2016 - 06.2023
- Supervised 18 pharmacy technicians and coordinated day-to-day assignments
- Developed and implemented improvements to pharmacy organization system
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Properly fill and dispense prescriptions, calculate dosages, perform quality control before Pharmacist verification in a timely manner; familiar with compound procedures; and maintain record keeping
- Communicating with patients, healthcare providers, and insurance companies in person, and via fax and telephone
- Maintaining pharmacy inventory by returning medications; following appropriate guidelines for drug recalls and expired medications; cycle counts; and preparing Strong Pak
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Certified Pharmacy Technician
Mount Sinai Hospital
09.2020 - 06.2022
- Counted, measured, and compounded medications following standard procedures
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Maintain adequate inventory for medications, intravenous supplies, urgent supply
- Assist in reporting and resolving controlled substance discrepancies
- Perform inspections of pharmacy, nursing unit and clinic locations
- Prepare medications and fill into Pyxis machine
Pharmacy Technician
Clinilabs Drug Development Corporation
05.2020 - 04.2021
- Responsible for supporting the Pharmacists by reviewing protocols and source documentation, handling drug preparation, and dispensing doses during clinical trials for indications including depression, insomnia, pain, and other neurological disorders
- Maintained up-to-date records of research activities and results for future reference
- Developed research protocols and procedures to produce accurate results
- Monitored and documented safety standards to verify compliance.
Companion
Maimonides Medical Center
09.2016 - 06.2017
- Served on the medical, surgical, intensive care, and pediatric inpatient units and provided direct observation for adult, geriatric, and pediatric patients who may be mentally or physically incapable of caring for themselves during their stay at the hospital
- Worked alongside professional healthcare teams and gave compassionate and attentive care to ensure patient safety and comfort; assisted with feeding.
Inventory Management Specialist
V.I.M
12.2014 - 10.2016
- Handled monetary transactions among customers while providing exceptional customer service; accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Assisted with inventory, including receiving, stocking, and transferring merchandise
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns
- Updated merchandise pricing to match new values and special promotional rates
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Academic Tutor
Brooklyn Public Library
09.2012 - 06.2014
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Encouraged the development of math skills through the use of Web-based technology
- Promoted the use of library resources by referring students to an on-staff specialist, when appropriate
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles
- Supported students with helpful study habits and exam strategies
- Met with parents to discuss student progress and address concerns.
Education
Master of Arts - Disability Studies
CUNY School of Professional Studies
Bachelor of Arts - Psychology
The City College of New York
Associate of Applied Science - Health Services Administration
Borough of Manhattan Community College
Skills
- Case Management
- Care Coordination
- Community Outreach
- Prescriptions Management
- Drug Storage Procedures
- Regulatory Compliance
- Drug Compounding
- Team Leadership
- Inventory and Supply Management
- Insurance Billing
- FDA and HIPAA Compliance
Certification
- National Certified Pharmacy Technician (CPhT) from PTCB
- New York State Registered Pharmacy Technician
- Mental Health First Aid
- Certified Opioid Overdose Responder
Timeline
Case Manager
Humanitarian Emergency Response And Relief Center
07.2023 - Current
Certified Pharmacy Technician
Mount Sinai Hospital
09.2020 - 06.2022
Pharmacy Technician
Clinilabs Drug Development Corporation
05.2020 - 04.2021
Lead Pharmacy Technician
CVS/Health
10.2016 - 06.2023
Companion
Maimonides Medical Center
09.2016 - 06.2017
Inventory Management Specialist
V.I.M
12.2014 - 10.2016
Academic Tutor
Brooklyn Public Library
09.2012 - 06.2014
Master of Arts - Disability Studies
CUNY School of Professional Studies
Bachelor of Arts - Psychology
The City College of New York
Associate of Applied Science - Health Services Administration
Borough of Manhattan Community College
- National Certified Pharmacy Technician (CPhT) from PTCB
- New York State Registered Pharmacy Technician
- Mental Health First Aid
- Certified Opioid Overdose Responder
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