Tassyana Baker
Chicago,IL
Summary
Experienced healthcare operations professional with a strong background in care coordination, staff supervision, and workflow improvement. Known for improving team efficiency, maintaining service quality, and supporting compassionate patient care.
Overview
12
12
years of professional experience
Work History
Care Advisors
Senior Social Care Supervisor
Chicago, Illinois
10.2023 - 03.2026
- Supervised daily operations to ensure compliance with care standards and maintain service quality.
- Coordinated schedules and managed staff assignments to enhance resource allocation and ensure adequate coverage.
- Facilitated interdepartmental communication to improve care delivery and strengthen collaboration.
- Conducted evaluations to identify staff growth opportunities and develop tailored development plans.
- Enhanced team productivity by establishing efficient workflows and clear expectations.
- Implemented process improvements that boosted team efficiency and productivity.
- Conducted weekly meetings with team members to review upcoming tasks and deadlines.
Clinic Coordinator
Rush Medical Center
Chicago, Illinois
03.2023 - 09.2023
- Coordinated patient appointments by scheduling, canceling, and rescheduling, and ensuring clear communication of appointment details through reminder calls and written information.
- Addressed patient calls efficiently and courteously, delivering accurate messages that equipped clinical staff to effectively handle issues.
- Access EPIC to retrieve referrals, orders and other documentation. Assist patients with requests for Release of Information.
- Addressed patient calls efficiently and courteously, delivering accurate messages that equipped clinical staff to effectively handle issues.
- Coordinated patient appointments by scheduling, canceling, and rescheduling, ensuring clear communication of appointment details through reminder calls and written information.
- Appropriately transfers patients to pre-registration for insurance verification.
- Prepares and disseminates patient letters and other correspondence from EPIC.
- Identified and resolved issues through thorough research of appropriate resources.
- Works collaboratively as part of the medical practice team.
Lead Social Work Coordinator
Northwestern Memorial Hospital
Chicago, Illinois
04.2021 - 09.2022
- Monitored expenses and adjusted budget allocations to enhance program integrity.
- Established strategic partnerships with external organizations, enhancing program visibility and access to services for participants.
- Coordinated cross-functional teams to deliver program objectives on schedule, enhancing collaboration and ensuring alignment with project timelines
- Facilitated regular team meetings to review progress and collaboratively address challenges, which improved program outcomes.
- Led training sessions for staff and volunteers, strengthening team knowledge and cohesion.
- Oversaw expenditures for the NM Patient and Family Assistance Fund and the NM Complex Discharge Team to ensure budget adherence.
- Maintained comprehensive records of program activities and participant data to ensure compliance with policies and financial efficiency.
- Provided feedback on post-discharge provider guidelines, addressing specific issues identified during communications
Pre-Op Senior Customer Service Coordinator
Northwestern Memorial Hospital
Chicago, Illinois
07.2019 - 04.2021
- Streamlined pre-operative processes through effective
- communication with surgical teams, anesthesiologists, and
- patients.
- Resolved escalated customer service inquiries and complaints, improving overall customer experience.
- Ensured customer satisfaction by promptly addressing concerns, resulting in increased customer loyalty.
- Collaborated with departments to resolve recurring customer
- issues, enhancing service quality.
- Fostered team collaboration through open communication
- channels, boosting morale.
Patient Procedure Scheduler
Northwestern Memorial Hospital
Chicago, Illinois
10.2017 - 06.2019
- Managed Epic scheduling workflows for procedures, referrals, and follow-up visits.
- Communicated with physicians, nurses, and patients regarding scheduling changes and preparation instructions.
- Trained new staff on scheduling protocols and hospital communication standards.
- Managed the OR schedule
Patient Access Specialist
Community Health Network
Indianapolis, Indiana
08.2016 - 09.2017
- Performed data entry tasks associated with registrations such as entering demographic data into a system database.
- Verified demographics and insurance information to register patients in the computer system.
- Collaborated with departmental staff to improve patient care coordination. in order to ensure proper coordination of care across multiple departments.
- Collected copayments from patients and explained registration requirements.
Clinic Service Specialist
Indiana University Health
Indianapolis, Indiana
03.2014 - 07.2016
- Handled phone calls, messages, and referral requests for care teams.
- Assisted with scheduling appointments and maintained clinic calendars using scheduling systems.
- Verified patient information and updated records in electronic medical charts.
- Collected insurance details and supported prior authorization requests.
Education
Associate of Arts - Applied Psychology
City Colleges of Chicago
Chicago, IL05-2022
Skills
- Care Coordination
- Healthcare Operations
- Quality Improvement
- Process improvement
- Workflow coordination
- Staff supervision
- Team Development
- Technical Skills: Epic EMR, Cerner, IDX Billing, Microsoft Office Suite
- Insurance eligibility
- Patient Advocacy
Timeline
Care Advisors
Senior Social Care Supervisor
10.2023 - 03.2026
Clinic Coordinator
Rush Medical Center
03.2023 - 09.2023
Lead Social Work Coordinator
Northwestern Memorial Hospital
04.2021 - 09.2022
Pre-Op Senior Customer Service Coordinator
Northwestern Memorial Hospital
07.2019 - 04.2021
Patient Procedure Scheduler
Northwestern Memorial Hospital
10.2017 - 06.2019
Patient Access Specialist
Community Health Network
08.2016 - 09.2017
Clinic Service Specialist
Indiana University Health
03.2014 - 07.2016
Associate of Arts - Applied Psychology
City Colleges of Chicago