Tastasia Desean Concepcion
Elk Grove,CA
Summary
Dynamic customer-focused professional with extensive experience in front desk operations, phone support, and account assistance within fast-paced service environments. A background in education enhances empathy, organizational skills, and the capacity to convey information clearly and concisely. Eager to leverage a strong service and commitment to accuracy as a Contact Center Service Representative.
Overview
5
5
years of professional experience
Work History
Member Experience Associate
In-Shape Health Clubs, LLC
Sacramento, CA
11.2025 - Current
- Assist members in person and by phone with account inquiries, billing questions, and membership updates.
- Process transactions and input accurate information into computer systems.
- Resolve concerns while maintaining a positive and professional experience.
- Follow opening and closing procedures and maintain daily accuracy.
- Collaborate with team members to meet service standards.
Nanny/ Caregiver
Care.com
West Sacramento/ Sacramento, CA
05.2022 - Current
- Fostered lasting connections by prioritizing clear communication and maintaining a reliable presence.
- Adapted to individual needs by diligently following and implementing written and verbal instructions.
- Fostered effective communication with parents regarding children's progress and any concerns raised.
Kindergarten Team Lead
Assist Programs
Elk Grove, CA
08.2023 - 07.2025
- Facilitated communication between parents and staff to resolve inquiries and concerns.
- Managed problem-solving efforts during critical incidents, demonstrating composure and professionalism.
- Maintained accurate documentation to support compliance with organizational standards.
Assistant Preschool Teacher/ Receptionist
Montessori Country Day
Sacramento, CA
10.2021 - 05.2022
Assistant Preschool Teacher
River City Early Learning Center
Elk Grove, CA
04.2021 - 08.2021
Behavioral Technician
Genesis Autism Center
Elk Grove, CA
01.2021 - 04.2021
Education
Bachelor of Science - Family Studies and Human Development
California State University
Sacramento, CASkills
- Account resolution proficiency
- Problem solving
- Data analysis capability
- Trust-building with diverse teams
- Attention to detail
- Trustworthy performance
Timeline
Member Experience Associate
In-Shape Health Clubs, LLC
11.2025 - Current
Kindergarten Team Lead
Assist Programs
08.2023 - 07.2025
Nanny/ Caregiver
Care.com
05.2022 - Current
Assistant Preschool Teacher/ Receptionist
Montessori Country Day
10.2021 - 05.2022
Assistant Preschool Teacher
River City Early Learning Center
04.2021 - 08.2021
Behavioral Technician
Genesis Autism Center
01.2021 - 04.2021
Bachelor of Science - Family Studies and Human Development
California State University