ISABELLA LOPEZ
Hawthorne,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
Member Experience Associate
Planet Fitness Gym
Hawthorne, CA
12.2024 - Current
- Process payments for memberships, services, and merchandise for members.
- Maintained accurate records of all transactions related to member accounts.
- Provided customer service to resolve any issues, concerns and changes that arose during a member's visit.
- Handled calls for new sign-ups, service cancellations.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Delivered quality service by assessing, advising, and assisting.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Promoted high customer satisfaction and professionalism by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with products and services.
- Keeping gym facility in good condition through regular upkeep, cleaning inspections and maintenance.
Education
High School Diploma -
Lloyde High School
Lawndale, CA06-2023
Skills
- Customer support
- Conflict resolution
- Team player
- Time management
- Communication skills
- Account management
- Multitasking Abilities
- Problem-solving skills
- Leadership skills
- Staff motivation
- Cleaning practices
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Member Experience Associate
Planet Fitness Gym
12.2024 - Current
High School Diploma -
Lloyde High School