Tatanisha Harper

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Concentrix. Excelled in conflict resolution and problem-solving, significantly improving client relations. Skilled in Microsoft Excel and active listening, adept at managing high-stress situations and complex customer inquiries. Demonstrates exceptional ability to prioritize and resolve disputes, ensuring positive outcomes for all parties involved. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.