Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatayanna Jackson

Spartanburg,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Sitel Call Center
06.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Mosquito Joe
03.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Scheduled Appointments
  • Record and maintain invetory
  • File Documents and reports

Agent, Floor Support

Alorica
05.2021 - 03.2022
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Provided customer service for inbound and outbound calls per shift by answering questions and providing basic trouble shooting support.

Education

High School Diploma -

Spartanburg High School
Spartanburg, SC
05.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Conflict Resolution

Timeline

Customer Service Representative

Sitel Call Center
06.2023 - Current

Customer Service Representative

Mosquito Joe
03.2022 - 04.2023

Agent, Floor Support

Alorica
05.2021 - 03.2022

High School Diploma -

Spartanburg High School
Tatayanna Jackson