Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sitel Call Center
06.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Utilized customer service software to manage interactions and track customer satisfaction.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Mosquito Joe
03.2022 - 04.2023
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Scheduled Appointments
Record and maintain invetory
File Documents and reports
Agent, Floor Support
Alorica
05.2021 - 03.2022
Resolved caller issues quickly and thoroughly.
Handled and promptly resolved customer complaints to maintain professional relationships.
Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Provided customer service for inbound and outbound calls per shift by answering questions and providing basic trouble shooting support.