Tate Olson
Sanger,USA
Summary
Dynamic team leader with nearly ten years of experience overseeing a high-traffic entertainment venue. Demonstrated ability in staff development, enhancing customer retention, and executing successful events. Expertise in conflict resolution, scheduling, and motivating teams to deliver outstanding customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Activity Referee
The Battlefield
Denton, Tx
02.2015 - 01.2017
- Enforced game rules to ensure fair play during competitions.
- Managed player conflicts, fostering a respectful environment.
- Communicated decisions effectively to players for clarity.
- Assessed field safety conditions to minimize risks during events.
Guest Service Associate
The Battlefield
Denton, TX
02.2017 - 07.2019
- Streamlined front desk operations, ensuring efficient check-ins and check-outs.
- Coordinated interdepartmental staff efforts to enhance service delivery.
- Processed cash transactions accurately, maintaining a balanced register.
- Achieved high guest satisfaction through enthusiastic and friendly interactions.
- Cultivated relationships with repeat customers by providing exceptional service.
- Resolved customer complaints professionally and efficiently, enhancing loyalty.
- Answered incoming inquiries regarding party packages, rates, and availability while upselling add-ons.
Party Manager
The Battlefield
Denton, TX
08.2019 - 05.2022
- Managed logistics for party setups, ensuring timely and efficient arrangements.
- Communicated with clients to understand their needs and preferences for events.
- Trained staff on customer service protocols to enhance guest experiences.
- Oversaw inventory management for party supplies and equipment at the venue.
- Oversaw staff during the event to ensure smooth execution of tasks.
- Maintained communication between clients, vendors and staff members throughout the entire process.
- Sourced new suppliers when necessary in order to find better deals or services available at lower costs.
General Manager
The Battlefield
Denton, TX
06.2022 - 02.2025
- Trained employees on duties, policies, and procedures to enhance operational efficiency.
- Created schedules and monitored payroll to ensure adherence to budget constraints.
- Developed team-building activities that fostered collaboration across departments.
- Delivered exceptional client experiences through effective leadership of associates.
- Maintained long-term customer relationships by implementing strategic management practices.
- Ensured compliance with health department regulations regarding food safety standards.
- Identified areas for improvement in business practices and collaborated on actionable plans.
- Delegated tasks to staff, establishing clear priorities and goals.
Warehouse Associate
Aldi Warehouse
Denton, Texas
04.2025 - Current
- Processed shipments accurately through loading and unloading tasks.
- Maintained cleanliness and organization of workspace to promote safety and productivity.
- Utilized warehouse management systems for effective inventory tracking and shipment coordination.
- Collaborated with team members to achieve daily operational goals and meet deadlines.
- Adhered strictly to safety protocols, ensuring a secure working environment.
- Assisted with stock replenishment and optimized product placement for accessibility.
Education
High School Diploma -
Byron Nelson High School
Trophy Club, TX01.2018
Skills
- Team leadership and staff management
- Recruiting and interviewing
- Goal setting and decision-making
- Customer service excellence
- Verbal and written communication
- Conflict resolution strategies
- Problem solving techniques
- Shift scheduling and workforce management
- Time management skills
- Vendor management practices
- Policy implementation expertise
- Event coordination abilities
- Marketing and sales strategies
- Safety procedures compliance
- Texas food handler certification
- Scheduling tools proficiency
- POS systems knowledge
- Tugger operation training
Certification
Texas Food Handler Card
Texas Youth Wrestling Bronze Certified Coach
Volunteer Experience
Table Worker, 01/16, 02/19, Texas USA Wrestling, Roanoke, TX, Organized and ensured all youth athletes were prepared and able to perform at their designated match times., Used an online system to track scores and match outcomes efficiently.
Languages
English (Native)
Skills
Team Leadership, Staff Management, Recruiting & Interviewing, Goal Setting, Decision-Making, Customer Service, Verbal and Written Communication, Conflict Resolution, Problem Solving, Shift Scheduling, Workforce Management, Time Management, Vendor Management, Policy Implementation, Event Coordination, Marketing and Sales, Safety Procedures, Texas Food Handler Card, Scheduling Tools, POS Systems, Tugger Trained
Languages
English
Professional
References
References available upon request.
Timeline
Warehouse Associate
Aldi Warehouse
04.2025 - Current
General Manager
The Battlefield
06.2022 - 02.2025
Party Manager
The Battlefield
08.2019 - 05.2022
Guest Service Associate
The Battlefield
02.2017 - 07.2019
Activity Referee
The Battlefield
02.2015 - 01.2017
High School Diploma -
Byron Nelson High School
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