Tatela Anderson
Miami,Florida
Summary
With a proven track record at Miami Dade Transit, I excel in flexibility and punctuality, ensuring high customer satisfaction and safety. My experience spans from driving to cafeteria management, highlighting my situational awareness and commitment to cleanliness. Achievements include maintaining an excellent safety record and fostering positive environments, demonstrating both hard and soft skills essential for dynamic roles. Professional Uber Driver skilled in navigating city streets in inclement weather while keeping passengers safe throughout journey. Proficient in maintaining shuttle vehicle cleanliness, completing paperwork and maintaining accurate records. Understands and follows DOT regulations and traffic laws.
Overview
29
29
years of professional experience
Work History
Uber Partner
Uber Technologies, Corporate Office
05.2016 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Inspected vehicles to confirm safe and fully-functioning working condition.
Transit Bus Driver
Miami Dade Transit
01.2000 - 05.2016
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
- Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
School Bus Driver
Miami Dade Public Schools
09.1997 - 06.1999
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Transported passengers safely along prescribed routes according to tight schedules.
- Provided 1-2 years of experience on the road
School Cafeteria Worker
Treasure Island Elementary
09.1996 - 06.1997
- Managed cash handling procedures accurately balancing register drawers daily.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
Lunchroom Attendant
Earlington Heights Elementary
09.1995 - 06.1996
- Monitored student behavior and implemented corrective actions.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
Education
No Degree - Business Administration
Miami Dade College
Miami, FL01.2002
High School Diploma -
Miami Northwestern Sr High
1100 NW 71st St, Miami, FL 3315006-1986
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Timeline
Uber Partner
Uber Technologies, Corporate Office
05.2016 - Current
Transit Bus Driver
Miami Dade Transit
01.2000 - 05.2016
School Bus Driver
Miami Dade Public Schools
09.1997 - 06.1999
School Cafeteria Worker
Treasure Island Elementary
09.1996 - 06.1997
Lunchroom Attendant
Earlington Heights Elementary
09.1995 - 06.1996
No Degree - Business Administration
Miami Dade College
High School Diploma -
Miami Northwestern Sr High
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