TATENDA ANDREA MUKWAIRA
Carnival Cruise Lines
1
Language
10
years of professional experience
Experienced cruise line professional with inventory management and customer service background, including bar operations. My Bartender and Bar Server roles provided expertise in beverage preparation and fast-paced environments. I maintain high cleanliness standards, ensure guest satisfaction, and foster a welcoming atmosphere. I aim to transition into a Bar Server role, using my hospitality expertise and passion for guest interaction to enhance the onboard experience.
Work History
Bar Server
2 Years 6 Months- Manage inventory and ensures timely restocking of bar supplies, minimizing downtime.
- Manage beverage orders efficiently, utilizing POS systems for accurate transactions and inventory tracking.
- Train new staff on bar protocols, enhancing team performance and maintaining service standards.
- Collaborate with kitchen staff to coordinate timely food and drink delivery, optimizing guest dining experience.
- Develop cocktail menu offerings based on customer preferences, contributing to enhanced beverage sales.
Assistant Bartender
2 Years 3 Months- Deliver exceptional customer service by greeting patrons and efficiently taking food and drink orders.
- Crafted signature cocktails and beverages, enhancing guest experience.
- Ensured optimal bar organization by stocking glasses, alcohol, and supplies for seamless operations.
- Accurately processed payments and sustained comprehensive sales records.
- Provided knowledgeable recommendations on drinks, wines, and menu offerings to enhance customer experience.
- Maintained health, safety, and sanitation standards, contributing to a 90% score on health inspections.
Bar Server
1 Year- Consistently upsold premium liquor, specialty cocktails, and food pairings, increasing per-guest spend by 20%.
- Maintained cleanliness of glasses and bar utensils to uphold a pristine bar environment.
- Recorded and balanced cash receipts, efficiently preparing cash deposits.
- Restocked bar inventory and supplies regularly to maintain efficient operation.
- Ensured all side-work tasks that is restocking, cleaning, prepping were completed 30minutes ahead of schedule on average.
Education
Diploma - Hospitality Management
Certificate - Effective Sales and Customer Care for Business
Bachelors Degree - Commerce
Skills
Inventory Management
Customer Service
Beverage Knowledge
Upselling
Attention to Detail
Adaptability
Team leader and Collaborator
Managing and training new staff
Languages
English
Professional Working
Timeline
Bar Server
Carnival Cruise Lines
02.2024 - CurrentRead More
Assistant Bartender
Rainbow Hotel
10.2020 - 01.2023Read More
Bar Server
Troutbeck Resort
01.2017 - 01.2018Read More
Bindura University of Science Education
Bachelors Degree from Commerce
Read More
Alison
Certificate from Effective Sales and Customer Care for Business
Read More
Alison
Diploma from Hospitality Management
Read More