Tathiana Rosibel Palomares Sosa
Stafford,VA
Summary
Dynamic and reliable professional with extensive experience in customer service at Popeye's Restaurants. Proven ability to enhance guest satisfaction through effective cash handling and a commitment to cleanliness. Skilled in multitasking and maintaining a welcoming environment, consistently achieving high service standards even during peak hours.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fast Food Cashier
Popeye's Restaurants
03.2019 - 03.2020
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
Housekeeping Room Attendant
Home 2 By Hilton
03.2018 - 03.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Waitress, Bartender and Cashier
Potomac Party Cruise
03.2013 - 01.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food and Beverage Cashier
Wendys Fast Food
06.2011 - 03.2013
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
Cashier and Waitress
Las Carnitas Restaurant
11.2006 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food and Beverage Cashier
Dona Tere Restaurant
11.2005 - 11.2006
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
Education
High School Diploma -
Rarae
Spotsylvania, VA05-2025
Skills
- Customer service
- Cleaning
- Punctual and reliable
- Cash handling
Certification
Retail Industry Fundamental Specialist Credential By NRF Foundation Rise Up on May,06,2022.
Basic Computer Skills Certification By Northstar Digitally Literacy on March,18,2025.
Internet Basics Certification By Northstar Digitally Literacy on April,17,2025.
Using Emails Certification By Northstar Digitally Literacy on April,17,2025.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Fast Food Cashier
Popeye's Restaurants
03.2019 - 03.2020
Housekeeping Room Attendant
Home 2 By Hilton
03.2018 - 03.2019
Waitress, Bartender and Cashier
Potomac Party Cruise
03.2013 - 01.2018
Food and Beverage Cashier
Wendys Fast Food
06.2011 - 03.2013
Cashier and Waitress
Las Carnitas Restaurant
11.2006 - 06.2011
Food and Beverage Cashier
Dona Tere Restaurant
11.2005 - 11.2006
High School Diploma -
Rarae
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