Tatia Bradley
Las Vegas
Summary
Customer Service Professional with 8+ years of call center and remote experience handling high-volume inbound and outbound calls. Proven ability to resolve complex customer concerns, meet KPI and SLA performance standards and maintain accurate CRM documentation. Skilled in de-escalation, first-call resolution,and delivering service excellence in remote environments. Recognized for professionalism,reliability,and strong communication skills.
Overview
13
13
years of professional experience
Work History
Research & Survey Interviewing
Vri Interviewing Inc.
Las Vegas, NV
07.2024 - Current
- Scripted Survey Administration
- CATI (Computer-Assisted Telephone Interviewing)
- Data Accuracy & Quality Control
- Neutral Question Delivery
- Confidentiality & Compliance Standards
- Political & Public Opinion Research
Podcast Host & Content Producer
#WithLoveTatia Podcast
Las Vegas, NV
03.2020 - Current
- Plan, host, and produce weekly podcast episode focused on self-love, personal development, and empowerment.
- Conduct structured interviews, manage scheduling, and analyze audience engagement metrics.
- Maintain professional content standards and workflow consistency across platforms.
- Deliver coaching and guidance during discussions, strengthening communication and interpersonal skills.
- Manage marketing, social media promotion, and distribution to streaming platforms.
- Self-Employed
Research & Survey Interviewing
SSRS
Las Vegas, NV
06.2018 - 03.2020
- CRM & Call Center Software
- Performance Metrics (Call Quotas, Completion Rates, QA Scores)
- Time Management
- Multitasking in High-Volume Environments
- Data Entry & Documentation
Quality Control
National Tech
Las Vegas, NV
04.2015 - 05.2018
- Monitor and evaluate inbound calls to ensure adherence to company policies compliance regulations, and service standards.
- Score calls using established QA scorecards and provide detailed, constructive feedback to agents and leadership.
- Conduct root cause analysis to address recurring issues and recommend corrective action plans.
- Collaborate with supervisors to improve agents performance rates.
Customer Service Representative- Remote
Arise
Moreno Valley, CA
07.2013 - 03.2015
- Resolved customers concerns by identifying needs, clarifying information and providing accurate solutions.
- Documented customer interactions in CRM systems to ensure accurate recordkeeping.
- Managed high-volume inbound customer calls while maintaining professionalism and efficiency.
- Maintained high customer satisfaction ratings and met established performance metrics.
- De-escalated complaints and provided appropriate resolutions in alignment with company policy.
Education
High School -
Park West High School
Pomona, CA01.1983
Skills
- Inbound & Outbound Call Handling
- Customer Support & Account Assistance
- CRM Systems & Call Documentation
- Escalation Management
- First Call Resolution (FCR)
- KPI & SLA Performance Metrics
- Conflict Resolution & De-escalation
Quality Assurance (QA) Standards
- Remote Work Productivity
- Data Entry & Documentation Accuracy
- Multitasking in High-Volume Environments
- Customer Retention Strategies
- Performance analysis
- Time Management
- Effective multitasking in fast-paced settings
- Data Entry & Documentation
Timeline
Research & Survey Interviewing
Vri Interviewing Inc.
07.2024 - Current
Podcast Host & Content Producer
#WithLoveTatia Podcast
03.2020 - Current
Research & Survey Interviewing
SSRS
06.2018 - 03.2020
Quality Control
National Tech
04.2015 - 05.2018
Customer Service Representative- Remote
Arise
07.2013 - 03.2015
High School -
Park West High School