Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Balassaitis

Fleming Island,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Tire Sales Manager

RNR Tires Express
02.2024 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Answered constant flow of customer calls with minimal wait times.
  • Cross-trained and backed up other customer service managers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved accounting, service and delivery concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Server

Seagrass Village
09.2023 - 02.2024
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Barista

Dunkin' Donuts
03.2023 - 04.2023
  • Packaged bagels, muffins and other food items for customer purchase.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Restaurant Hostess

Hurricane Grill & Wings
06.2021 - 04.2023
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Education

High School Diploma -

Fleming Island High School
Orange Park, FL
01.2024

Skills

  • Lead Identification and Generation
  • Rapport and relationship building
  • Customer Complaint Resolution
  • Appointment Scheduling
  • Market intelligence
  • Time Management

Timeline

Tire Sales Manager

RNR Tires Express
02.2024 - Current

Server

Seagrass Village
09.2023 - 02.2024

Barista

Dunkin' Donuts
03.2023 - 04.2023

Restaurant Hostess

Hurricane Grill & Wings
06.2021 - 04.2023

High School Diploma -

Fleming Island High School

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Tatiana Balassaitis