Tatiana Balian
Porter Ranch,CA
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
CVS Health
09.2018 - Current
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
- Maintained high level of accuracy in preparing and dispensing prescriptions
- Ensured proper inventory of all pharmaceuticals
- Maintained accurate patient records
- Processed prescriptions through insurance and discount cards for best possible prices
- Communicated with medical professionals and insurance companies for patient needs
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Field Technician
Prime Medical Lab
09.2021 - 08.2022
- Preformed patient information intake
- Maintained clean testing environment
- Administered COVID testing to public as well as patients at assisted living facilities
- Maintained patient records and results
- Assisted in data entry
- Coordinated with medical offices for testing drop off and pick
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Delivered high-quality work by diligently following standard operating procedures.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Knives and Electrics Specialist
Williams-Sonoma, Inc.
01.2016 - 09.2018
- Built rapport with clients by providing quality customer service and problem solving
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Educated and trained staff on Knife and eclectics departments
- Handled Knives and equipment with care and caution
Education
Biochemistry -
California State University, Northridge
Northridge, CA12.2023
Skills
- Time management
- Bilingual: Fluent in Spanish
- Phone etiquette
- Detail Oriented
- Suturing
- Hospital Experience
- CPR Certified
- Medical Terminology
Customer service
- Organizational Management
- Problem-solving skills
- Team Collaboration
- Workflow Optimization
- Laboratory techniques
- Cell Culture Techniques
- Assay development
- Lab Safety Protocols
Timeline
Field Technician
Prime Medical Lab
09.2021 - 08.2022
Pharmacy Technician
CVS Health
09.2018 - Current
Knives and Electrics Specialist
Williams-Sonoma, Inc.
01.2016 - 09.2018
Biochemistry -
California State University, Northridge