TATIANA BARNETT
HOUSTON,TEXAS
Summary
To obtain an office administrative position in which I support the enhancement and increase of productivity for an organization or brand that offers a creative, secure and progressive environment.
Overview
13
13
years of professional experience
Work History
CSS - Remote Customer Service
American Specialty Health
Houston, TX
08.2024 - Current
- Answered phones, resolved patient insurance claims, and answered questions regarding medical care and benefits information.
- Provided detailed explanations of clinical services using medical terminology expertise.
- Maintained up-to-date records on all customers interactions, complaints, comments and inquiries.
- Researched patient accounts for billing discrepancies or errors.
- Collaborated with other departments to ensure that customer needs were met promptly and accurately.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Utilized medical terminology knowledge to provide detailed explanations of clinical services.
- Investigate verbal complaints concerning billing, claims, or service rendered.
- Escalate complaints of service failures to designated departments for investigation.
- Maintain current knowledge of Member & Provider services policies and procedures.
Remote Office Manager
VGNBae Studios
Houston, TX
01.2021 - 06.2023
- Coordinates various events by creating and managing schedules efficiently
- Managed schedule and contract negotiations for various studio and meeting spaces
- Overseeing daily building operations and appointments
- Oversaw accounts payable alongside payroll administration
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Utilized computer systems to access accounts for research purposes.
Intake Senior Care Associate - Work From Home
Cigna
Houston, TX
02.2016 - 01.2021
- Managed authorization process and supervised team members.
- Verified provider credentials prior to managing authorizations.
- Establishes authorization criteria according to organizational guidelines
- Offered guidance and training on preauthorization submissions
- Deliver professional, high-quality customer service in written, verbal, and electronic communication with callers from diverse backgrounds such as doctors' offices, hospitals, healthcare representatives and members.
- Interacted with clients and customers via phone, inputted data into electronic databases, verified details, and finalized application outcomes.
- Managed communication between healthcare providers and insurance companies, addressing inquiries and resolving complaints over the phone.
Pharmacy Advocate
United Health Group
06.2014 - 02.2016
- Resolves member service inquiries related to medical benefits, eligibility and claims, financial spending accounts and pharmacy benefits
- Assist members with selecting benefit plan options that best suit their needs through the designated enrollment process
- Showcases oral communication and listening skills to communicate with patients and supervisors
- Initiate resolutions on behalf of the member in real-time or through comprehensive and timely follow-up with UHG member
Internal Auditing Clerk
Grand Court Order of Calanthe
06.2012 - 06.2014
- Manages accurate financial records while working closely with bookkeepers and accountants
- Responsible for verifying records and financial statements created by fellow employees
- Ensures compliance with company policies and associated laws
- Compile and mail out endowment reports quarterly
Scheduler
Centralized Showing Services
07.2011 - 11.2013
- Communication liaison for relators and potential home buyers
- Schedules appointments for relators
- Maintained calendars for managers
- Other clerical duties as assigned
Education
High School -
Lawrence E. Elkins High School
Missouri City, Texas01.2009
Skills
- Microsoft Office Suite
- Keyboard and Data Entry
- Customer Relations
- Trouble Shooting and Problem Solving
- Confidential Sensitivity
- Managing Files and Documents
- De-Escalation Techniques
- Customer Service
- Call Documentation
- Billing Adjustments and Refunds
- Data Entry
- Understanding Customer Needs
- Product Knowledge
- Professional phone voice
- Office equipment proficiency
- Customer Relationship Management (CRM)
- Customer service excellence
- Administrative and Office Support
- Remote Office Availability
- Pre-Admission Requests
- Problem-Solving
- HIPAA Compliance
- Quality Assurance
- Insurance company knowledgeable
- Insurance Verification
- Patient Education
- Call Screening
- Referral Coordination
- Eligibility Determination
- Friendly and Outgoing
- Relationship Building
- Medical Terminology
- Flexible Schedule
- Phone and Email Etiquette
- Verbal and Written Communication
References
Available upon request
Timeline
CSS - Remote Customer Service
American Specialty Health
08.2024 - Current
Remote Office Manager
VGNBae Studios
01.2021 - 06.2023
Intake Senior Care Associate - Work From Home
Cigna
02.2016 - 01.2021
Pharmacy Advocate
United Health Group
06.2014 - 02.2016
Internal Auditing Clerk
Grand Court Order of Calanthe
06.2012 - 06.2014
Scheduler
Centralized Showing Services
07.2011 - 11.2013
High School -
Lawrence E. Elkins High School
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