Tatiana Bermudez
Springfield,MA
Summary
Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Baystate children specialty center
Springfield , MA
07.2022 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Collect Copayments.
Medical Office Manager
Ludlow Pediatrics Inc
Ludlow, MA
07.2020 - 07.2022
- Managed staff scheduling and set patient scheduling policy.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Organized and maintained documents, files and records.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Medical Assistant/Receptionist
Hampden & Franklin County Cardiovascular Associate
Springfield, MA
07.2018 - 07.2020
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Companion Caregiver
Mercy Companion At Home
West Springfield, MA
02.2018 - 07.2018
- Prepared food and helped patients eat to support healthy nutrition.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Checked mail, shopped for groceries and handled bill payments.
- Built strong and trusting rapport with clients and loved ones.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Transported clients to doctor's appointments and errands.
- Assisted clients with bathing, dressing and incontinence care.
- Engaged client in physical and mental activities to sustain quality of life.
Education
Medical Assistant - Medical Assisting
Porter And Chester Institute - Chicopee
Chicopee, MA04.2017
Skills
- Administrative management
- File and data retrieval systems
- Team building and leadership
- Data entry
- Computer skills
- Insurance Verification
Languages
English
Professional
Spanish
Professional
Timeline
Patient Service Representative
Baystate children specialty center
07.2022 - Current
Medical Office Manager
Ludlow Pediatrics Inc
07.2020 - 07.2022
Medical Assistant/Receptionist
Hampden & Franklin County Cardiovascular Associate
07.2018 - 07.2020
Companion Caregiver
Mercy Companion At Home
02.2018 - 07.2018
Medical Assistant - Medical Assisting
Porter And Chester Institute - Chicopee
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