Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic
Tatiana Burkhead

Tatiana Burkhead

Henrico, VA,Virginia

Summary

Process Assistant: experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced MS Office proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.

Overview

7
7
years of professional experience

Work History

Process Assistant

Amazon Fulfillment Associates
Ashland, VA
06.2018 - Current
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.

Staff Scheduler

Autumn Care
Mechanicsville, VA
01.2017 - 06.2017
  • Managed daily scheduling, resolved conflicts to reduce operational backlogs and support full shift-coverage.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process ie help with drug screening and checking licenses status.
  • Verified with HR about
  • Completed human resource operational requirements by confirming time sheets and resume appointments.

Receptionist

Autumn Care
Mechanicsville, VA
08.2016 - 01.2017
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed clients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Office Clerk

Baughan's Financial Services
Mechanicsville, VA
01.2016 - 04.2016
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Pulled documentation and organized files for review.
  • Utilized office management software to record and track customer information.

Education

Diploma - General Studies

Atlee High School, J. Sargeant Reynolds

Skills

  • Exceptional problem-solving ability
  • Administrative support proficiency and outstanding scheduling insight
  • Excellent MS Office expertise
  • Strong attention to detail
  • Superior multitasking ability
  • Exceptional organization and time management capacity
  • Outstanding interpersonal and communication skills
  • Self Starter
  • Typing 42 wpm

Accomplishments

  • Supervised 50+ staff members.
  • Designed an innovative training packet to enhance the learning experience of newly promoted personnel, resulting in reduced training time and improved performance.
  • Utilized Microsoft Excel to develop bespoke template spreadsheets, contributing to team productivity and efficiency.

Hobbies

  • Family-oriented enjoys quality time engaging in fun activities
  • Travel enthusiast eager exploring new destinations.
  • Organization takes great pride in achieving success in various pursuits.
  • Learning strives to gain as much knowledge as possible.

Timeline

Process Assistant

Amazon Fulfillment Associates
06.2018 - Current

Staff Scheduler

Autumn Care
01.2017 - 06.2017

Receptionist

Autumn Care
08.2016 - 01.2017

Office Clerk

Baughan's Financial Services
01.2016 - 04.2016

Diploma - General Studies

Atlee High School, J. Sargeant Reynolds

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Tatiana Burkhead