Tatiana Capocasa
Cottage Grove
Summary
Experienced customer service with a high quality record at Paradise Car Wash, excelling in conflict resolution and customer interactions. Known for strong critical thinking and time management skills, I consistently enhance customer satisfaction and team performance, demonstrating independent decision making skills, and upholding high service standards in fast paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Paradise Car Wash
06.2024 - Current
- Assisted customers with car wash services, ensuring satisfaction and prompt service.
- Handled customer inquiries and resolved issues to overall positively affect their experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Developed strong product knowledge to provide recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed high stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers on available services and upselling opportunities effectively.
- Maintained cleanliness of work area and customer lobbies to meet health and safety standards.
GSR
Nothing Bundt Cakes
09.2023 - 06.2024
- Skilled at working independently and in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided exceptional customer service, resolving guest inquiries and concerns promptly.
- Trained new staff on customer service to strengthen team performance.
- Worked effectively in fast paced environments.
- Excellent communication skills, both verbal and written.
- Cross trained to help short staffed areas.
Wipedown
Paradise Car Wash
03.2021 - 06.2024
- Managed time effectively to complete assigned tasks quickly while maintaining high quality results for each vehicle cleaned.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Achieved high levels of cleanliness with vacuuming, shampooing carpets, dusting surfaces, and wiping windows.
- Resolved customer inquiries regarding services offered, contributing to positive client experiences.
- Operated various cleaning equipment to maintain vehicle cleanliness and presentation.
Education
Woodbury High School
Woodbury, MN06-2023
Skills
- Customer service
- Critical thinking
- Data entry
- Patience and empathy
- Positive attitude
- Store opening/closing procedures
- Time management strength
- Stress management
- Multitasking and organization
Timeline
Customer Service Representative
Paradise Car Wash
06.2024 - Current
GSR
Nothing Bundt Cakes
09.2023 - 06.2024
Wipedown
Paradise Car Wash
03.2021 - 06.2024
Woodbury High School
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