Tatiana Castro Mannarelli
Deerfield Beach,FL
Summary
Resilient Direct Sales Representative offering 15 years of experience. Exceptional negotiator and persuasive communicator with demonstrated track record of success in Inbound sales. Good report writing and contract preparation skills.
Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
Publicity and Marketing Specialist Experience in production (BTL, audiovisual); graphic advertising; and marketing (trade, direct, relationship, loyalty brand). Forward-thinking sales leader with an exceptional history of sales achievement. Adept at staying up to date on market, region and sales trends to maximize success. Excellent time management and organizational skills with an orderly and focused mentality.
Overview
18
18
years of professional experience
Work History
Direct Sales Specialist Licensed P&C Producer
Allstate Insurance Co
Deerfield Beach, FL
04.2021 - Current
- Part of the Chase Team Corporate Division.
- Direct contact with the customer, follow up and inbound calls.
- Put together sales proposals and contracts.
- Achieved aggressive monthly Sales number One seller in my division consistently.
Customer Service Representative
Pukara Peruvian Cousin
Boca Raton, FL
02.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Amazon Driver
Tollanis Solutions Inc
Deerfield Beach, FL
11.2020 - 02.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Expediter, Server Assistant
Top of the Bay
Cherry Grove, NY
06.2014 - 10.2020
- Waterfront restaurant in the heart of Cherry Grove, Fire Island
- Expedite, coordinate, and oversee line cook functions to ensure product quality control as well as optimal ticket times
- Serve as intermediary between front of house staff and executive chef team
- Assist front of house staff in daily functions while consistently exceeding guest expectations.
Customer Service
San Gallan
Wilton Manors, Florida
10.2016 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Chief of Marketing
Grupo Entrentenedores SAC
Lima
06.2012 - 05.2014
- Group comprised of various restaurant, bar, and cantina franchises throughout Peru
- Research current market trends in order to best produce external and internal marketing strategies (advertising campaigns, events, graphic publicity, website design, etc.) for the further development of all brands housed under Grupo Entrentenedores SAC
- Market and streamline the image of both major brands (Mama Batata and Café Sofa) throughout
- Lima as well as the surrounding local provinces
- Create and foster business alliances with industry sponsors (Coca Cola, Redbull, Absolut, Johnny
- Walker, Bacardi, etc.) through the organization of events catered towards networking opportunities, socializing, and live entertainment.
Creative Producer
Momentum, Ogilvy & Mather
Lima
10.2011 - 03.2012
- Powerhouse advertising agency focused on the publicity of clients boasting well-known brands
- Produce and oversee creative efforts regarding ATL and BTL campaigns, devise marketing strategies, and advertising campaigns as part of a team
- Organize and produce advertising efforts such as: concerts, large-scale TV campaigns, commercials, direct mail ads, photoshoots, sampling as well as the general branding of products under brands such as Kraft, Kimberly-Clark, Proctor & Gamble, LG, Belcorp, Axur, Sigdelo, Delosi, among many others
- Responsibilities
- Achievements/Tasks
- Achievements
Creative Producer
Audiovisual/Graphics
Lima
01.2010 - 08.2011
- Develop both audiovisual and graphic campaigns as head of the creative graphic department for major corporations such as: BCP Bank, LATAM Airlines, Alicorp, Movistar, AFP Prima Investments,
- British American Tobacco, Insurance Ripley, Inmoviliari, Calidda Gas, Telefónica, Gildemeister, etc
- Oversee production of marketing materials such as: vinyls, merchandising, branding, banners, mailing, pop, and print as part of customer loyalty campaigns in addition to coordinating and producing all photoshoots
- Construct budgets for all graphic campaigns while hosting direct consultations with purveyors, suppliers, and customers.
Marketing Manager
Oveja Negra Magazine
Lima
12.2008 - 07.2009
- Manage all executive accounts of companies and parties interested in publication within the magazine
- Maintain business portfolios of both current and possible new leads of companies interested in publication
- Serve as liaison between design team and brands/companies interested in publication to ensure proper execution of design vision in terms of printing and distribution.
Marketing Production Assistant
Larcomar SAC
Lima
08.2007 - 09.2008
- Develop, plan, and promote all major openings, special events, promotions, campaigns, and activities held within Larcomar Mall
- Monitor and enforce standards of branding and compliance with mall protocols.
Education
Associate Degree - Graphic Design
Toulouse-Lautrec Institute
Lima Peru12.2012
High School Diploma -
Pontifical Catholic University of Peru
Lima Peru07.2011
Bachelors Degree - Architecture
University of San Martin Porres
Lima Peru04.2008
Bachelors Degree - Communication Sciences
University of San Martin Porres
Lima Peru04.2004
Skills
- Bilingual Spanish Speaker
- ADV Manager Tango
- Escae Autocad
- Architectural Desk
- Revit Photoshop
- Illustrator
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks Courses
Languages
Spanish
Native or Bilingual
Timeline
Direct Sales Specialist Licensed P&C Producer
Allstate Insurance Co
04.2021 - Current
Customer Service Representative
Pukara Peruvian Cousin
02.2021 - 04.2022
Amazon Driver
Tollanis Solutions Inc
11.2020 - 02.2021
Customer Service
San Gallan
10.2016 - 03.2020
Expediter, Server Assistant
Top of the Bay
06.2014 - 10.2020
Chief of Marketing
Grupo Entrentenedores SAC
06.2012 - 05.2014
Creative Producer
Momentum, Ogilvy & Mather
10.2011 - 03.2012
Creative Producer
Audiovisual/Graphics
01.2010 - 08.2011
Marketing Manager
Oveja Negra Magazine
12.2008 - 07.2009
Marketing Production Assistant
Larcomar SAC
08.2007 - 09.2008
Associate Degree - Graphic Design
Toulouse-Lautrec Institute
High School Diploma -
Pontifical Catholic University of Peru
Bachelors Degree - Architecture
University of San Martin Porres
Bachelors Degree - Communication Sciences
University of San Martin Porres
Similar Profiles
Daniela LegarretaDaniela Legarreta
Sales Representative at Allstate Insurance CoSales Representative at Allstate Insurance Co
Katrina RochettoKatrina Rochetto
Instructional Design Consultant at Allstate Insurance CoInstructional Design Consultant at Allstate Insurance Co
Robin ZeitlerRobin Zeitler
P&C Licensed Insurance Agent at Allstate Insurance CoP&C Licensed Insurance Agent at Allstate Insurance Co
Gannetta JacksonGannetta Jackson
Claims Service Specialist at Allstate Insurance CoClaims Service Specialist at Allstate Insurance Co
Drakce MatovskiDrakce Matovski
Globa Director of Sales at NCR VoyixGloba Director of Sales at NCR Voyix