Tatiana Catalano
Colorado Springs,CO
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Incredibly adaptable and a fast learner, always willing to expand my knowledge and learn how to do other things!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant
Soco Endo
Colorado Springs, Colorado
03.2025 - Current
- Exposed dental diagnostic x-rays.
- Flow forms and charting
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Ensured compliance with infection control policies and procedures.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
Front Desk Associate
Planet Fitness
Colorado Springs, Colorado
06.2024 - Current
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Greeted guests upon arrival and provided excellent customer service.
- Delivered friendly and knowledgeable support to current and prospective customers.
Front Desk Associate
Planet Fitness
Colorado Springs, CO
05.2022 - 03.2023
- Cleaned Gym, Gym equipment, Bathrooms and amenities
- Handled transactions of merchandise and memberships
- Created and canceled Gym memberships
- Answered phone calls
- Performed tours for perspective guests
- Learned to hone computer skills using certain web tracks.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
Member Sales Representative
Crunch Fitness
Colorado Springs, CO
01.2022 - 05.2022
- Gave tours of the gym to prospective gym members
- Created gym memberships
- Cleaned and organized the gym (equipment)
- Answered incoming phone calls while also making out going phone calls to gain members
- Completed transactions of new memberships.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Generated leads through networking activities such as cold calling or attending community events.
- Greeted and assisted members in person and on the phone with inquiries, requests, and transactions.
Sales Associate
Vans
Colorado Springs, CO
11.2021 - 05.2022
- Answered incoming calls
- Up-sold customers
- Assisted with returns
- Responsible for front of store
- Stocked the floor
- Provided pleasant customer service
- Worked online orders.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
Victoria's Secret
Colorado Springs
10.2021 - 12.2021
- Answered incoming calls
- Up-sold customers
- Assisted with returns
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service.
Cap 2 Associate
Walmart
Alamosa, CO
04.2019 - 09.2020
- Sorted the freight onto designated pallets
- Helped customers locate items
- Collaborated with colleagues to ensure efficient completion of tasks within deadlines.
- Organized back-room stock shelves according to company policies and procedures.
- Maintained a neat and organized work area while adhering to safety standards.
- Assisted in training new associates on customer service protocols and operational procedures.
- Replenished merchandise displays when needed according to company guidelines.
- Developed efficient strategies for unloading products from trucks, trailers, and other containers.
Education
High school diploma -
Goal Academy
Alamosa, CO03.2019
Skills
- Freight Experience
- Heavy Lifting
- Load & Unload
- Warehouse Experience
- Information Security
- Organizational Skills
- Customer Service
- Stocking
- Time Management
- Problem-solving skills
- Listening Skills
- Conflict Management
- Cash Handling
- Guest Relations
Certification
- HIPAA
- Certifications in CPR and AED (Infant, Child and Adults)
- Radiology Education and Training
Assessments
- Sales skills, Proficient, 09/01/21, Influencing and negotiating with customers
- Work motivation, Proficient, 10/01/20, Level of motivation and discipline applied toward work
- Teamwork: Interpersonal skills, Proficient, 10/01/20, Responding to challenging team situations at work
- Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting
- Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Dental Assistant
Soco Endo
03.2025 - Current
Front Desk Associate
Planet Fitness
06.2024 - Current
Front Desk Associate
Planet Fitness
05.2022 - 03.2023
Member Sales Representative
Crunch Fitness
01.2022 - 05.2022
Sales Associate
Vans
11.2021 - 05.2022
Sales Associate
Victoria's Secret
10.2021 - 12.2021
Cap 2 Associate
Walmart
04.2019 - 09.2020
High school diploma -
Goal Academy