TaTiana Clayvon
Davenport,IA
Summary
Customer-focused professional with over 10 years in customer service and data entry within childcare and healthcare. Skilled in managing patient information, handling complex inquiries, and ensuring confidentiality. Possesses strong communication and organizational skills, with experience in call center operations and remote work. Achieved an Associate's degree in Liberal Arts & Sciences, with knowledge of medical terminology.
Overview
1
1
Certification
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Daycare Provider
Dino-Baby Daycare
11.2021 - Current
- - Foster structured, nurturing environment for children, prioritizing safety and engaging educational activities to support development.
- - Manage daily schedules and communicate with parents to provide updates on children's progress and ensure alignment on developmental goals.
- Ensured children's safety and engagement during daily routines and playtime at Dino-Baby Daycare.
- Provided meals, snacks, and bottles for children based on feeding schedules at Dino-Baby Daycare.
- Maintained child safety, hygiene, and cleanliness standards throughout Dino-Baby Daycare.
CSR - Customer Service Representative
MTM Transportation Services
12.2023 - 03.2024
- - Managed inbound calls, resolving member inquiries while verifying personal and insurance information.
- - Coordinated transportation services, adhering to company policies and procedures for scheduling and rescheduling.
- Worked remotely to support team initiatives
Crew Trainer
McDonald's
Davenport, IA
06.2017 - 11.2021
- Trained new McDonald’s crew on service, kitchen, and drive-thru procedures.
- - Trained and mentored new employees in customer service and operational procedures to enhance team readiness.
- Educated new employees on service excellence and food preparation techniques to ensure smooth operations.
- - Managed transactions and resolved customer issues to ensure high standards of service delivery.
- Demonstrated proper food safety and sanitation practices across work stations.
Childcare Provider
YMCA
Davenport, IA
01.2014 - 08.2020
- - Developed and executed educational activities for Pre-K children, fostering safety and respect.
- Planned age-appropriate activities supporting YMCA early learning programs.
- Ensured children's safety and engagement during YMCA daily routines.
- Supervised children during YMCA play, meals, and daily routines.
- Maintained safe, clean childcare spaces following YMCA policies.
Para Educator
Davenport Community Schools
Davenport, IA
11.2018 - 04.2019
- - Facilitated individualized learning strategies for diverse student population, promoting academic engagement and success.
- - Assisted special education teachers with classroom management and administrative tasks, enhancing instructional support.
- Contributed to classroom instruction at Davenport Community Schools, ensuring students received quality educational support.
- Monitored student behavior during classroom and hallway routines.
- Supervised student behavior during classroom and hallway routines, promoting safety and discipline.
Medical Assistant
Eastern Iowa Gastroenterology
Davenport, IA
12.2016 - 06.2017
- - Collected and recorded patient data, scheduled appointments, and managed medical records to support efficient patient care.
- - Communicated with patients regarding appointments to enhance understanding of procedures and improve patient experience.
- Prepared patients for gastroenterology visits and endoscopy procedures at Eastern Iowa Gastroenterology.
- Recorded vital signs, medical histories, and medication lists during patient intake.
- Assisted physicians with examinations and in-office gastrointestinal procedures.
Education
Associate's degree - Liberal Arts & Sciences
Savannah State University
Savannah, GA 05.2024 - 05.2026
Diploma - Medical Assistant
Brown Mackie College
Quad Cities, IASkills
- Knowledge of medical terminology and health insurance protocols (2 years)
- Proficient in data entry and EMR software (2 years)
- Call center experience
- Microsoft Office proficiency
- Data management
- Remote multitasking
- Customer service and Communication (10 years)
- Detail-oriented listening
- Organizational skills
- Administrative support
- Safety protocol adherence
- Group supervision
- Positive behavior support
- Child progress documentation
- Health and safety practices
- Verbal communication
- Adaptability and flexibility
- Office suite proficiency
- Verbal and written communication
- Vendor relations
- Budget tracking
- Program compliance
- Effective problem-solving
Personal Information
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Child Development Home- Category B 2021-11 to 2026-11
- Mandatory Child Abuse Reporter 2023-10 to 2026-10
- First Aid/ CPR Certified 2023-10 to 2025-10
Timeline
Associate's degree - Liberal Arts & Sciences
Savannah State University
05.2024 - 05.2026
CSR - Customer Service Representative
MTM Transportation Services
12.2023 - 03.2024
Daycare Provider
Dino-Baby Daycare
11.2021 - Current
Para Educator
Davenport Community Schools
11.2018 - 04.2019
Crew Trainer
McDonald's
06.2017 - 11.2021
Medical Assistant
Eastern Iowa Gastroenterology
12.2016 - 06.2017
Childcare Provider
YMCA
01.2014 - 08.2020
Diploma - Medical Assistant
Brown Mackie College