Tatiana Cruz
Staten Island,NY
Summary
Dynamic Area Manager at Amazon with a proven track record in project planning and execution. Spearheaded operational improvements, achieving a 2% increase in scan compliance. Expert in performance analysis and stakeholder engagement, driving significant reductions in operational waste and enhancing team accountability through effective communication strategies.
Overview
5
5
years of professional experience
Work History
Area Manager
Amazon
01.2024 - Current
- Led operational improvement projects focused on scan compliance, achieving a 2% increase through staffing realignment and process enhancements.
- Developed a standardized work checklist now used site-wide to maintain area organization and performance consistency.
- Rolled out a communication strategy to improve scan quality, including instructional emails and behavior reinforcement
- Tatiana being the quality POC specifically CLFM identified an issue with 'trailer not found' defects, which were impacting operations. Tatiana's task was to reduce these defects by identifying their root causes and implementing improvements. This involved working with specific leaders and providing best practices to address the underlying issues. Tatiana shared weekly deep dives electronically to key stakeholders to identify the root causes of the defects. She identified specific leaders responsible and worked directly with them to understand the barriers they faced and providing best practices to drive down atlas alerts. To improve compliance and effectiveness around atlas alerts and ensure accountability, she implemented a system of posting troubleshooting snippets from a dedicated webhook. Tatiana's efforts successfully drove down the 'trailer not found' defects from 35 in week 8 to 20 in week 12. Her focus on atlas alerts and accountability, including the use of webhooks for troubleshooting, helped drive compliance from 78% in week 2 to 91.59% in week 10 and effectiveness from 75.64% in week 2 to 92.50% in week 10.
- Tatiana spent significant time addressing operational wasted adhocs within the operations at LDJ5. This indicated inefficiencies in processes like staffing for mergers and potentially in how to calculate contents needing to merged. Tatiana's task was to reduce operational wasted adhocs. This involved ensuring proper staffing during mergers, holding operations accountable for updated shift plans that included specific AMZL lanes with eligible merge containers, emphasizing proper scanning techniques, and leveraging leadership principles to reduce the need for unnecessary adhocs. She worked to identify and address the root causes of unnecessary adhocs. Tatiana's efforts resulted in a significant reduction in operational wasted adhocs, bringing them down from 2.72% in week 12 to 1.39% in week 16. This demonstrates the positive impact of her focus in this area
Area Manager
Amazon
01.2021 - 07.2024
- Spearheaded the launch of 'Mix Line 0' project with 18 stations, supporting a peak volume increase and expanding headcount capacity to 96.
- Managed end-to-end planning for peak operations, collaborating with Learning teams and cross-training 30+ team members.
- Created a handoff checklist to drive accountability and cross-shift alignment, enhancing communication and planning.
- Led a site-wide problem-solving initiative reducing inventory piles by over 5% across shifts.
- Directed a Dunnage replacement project to introduce more sustainable and efficient materials site-wide.
- Implemented quality and performance tracking systems for onboarding and new hire performance, leading to improved UPH and inferred time metrics.
- Conducted daily planning using ALPs and shift planner tools to coordinate 300K+ unit shifts across multiple departments.
- As a Flow Lead, I:
- 1. Served as communication hub between operations teams, escalating customer experience risks, SLA failures, and standard work deviations to senior leadership
- 2. Provided advisory support to operations teams with my comprehensive view of outbound flow
- 3. Facilitated cross-functional communication between different outbound operations areas
- 4. Ensured adherence to flow management procedures and daily execution standards
- 5. Collaborated with site management to establish and maintain quality control standards
- 6. Monitored performance metrics to ensure customer accuracy and quality targets were met
Education
Bachelor of Science - Organizational Management
Mercy College
Dobbs Ferry, NY08.2020
Skills
- Project planning and execution
- Cross-functional team leadership
- Performance analysis and KPI tracking
- Stakeholder engagement
- Operations and logistics management
- Conflict resolution and coaching
- Project management software proficiency
- Typing speed: 96 WPM
Languages
Spanish: Native/Bilingual
References
References available upon request.
Hobbies and Interests
Hiking, Gym, Travel
Projects
Dunnage Optimization Project: Led the initiative to replace plastic dunnage across outbound, improving sustainability and logistics flow., Performance Revitalization Campaign: Developed and executed a QA and coaching audit system that improved underperforming team metrics from 139.25 UPH to 146.21 UPH within 2 weeks., Sort Training Expansion: Designed a weekly training pipeline that trained 22 new associates in sorting, improving departmental flexibility and throughput.
Awards
Hiking, Painting, Home cooking
Timeline
Area Manager
Amazon
01.2024 - Current
Area Manager
Amazon
01.2021 - 07.2024
Bachelor of Science - Organizational Management
Mercy College
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