Tatiana Franco
Tampa
Summary
Highly organized and goal driven Operations Manager with 15 years of experience in customer service and extensive knowledge of business operations. Proven success in managing teams, improving processes and driving efficiency.
Overview
15
15
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Tampa
06.2012 - Current
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training.
- Assisting customers with inquiries and complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supporting the Store Manager on planning and executing improvement plans, managing workflow, and ensuring compliance with company policy.
- Identifying and resolving potential operational issues, collaborating with team members when necessary.
Lead Customer Service Representative
Conway Stores
New York
10.2010 - 05.2012
- Monitored team performance and provided feedback for improvement.
- Identified customer issues and worked closely with personnel to resolve them quickly.
- Maintained up-to-date knowledge of products and services offered by the company.
Education
High School Diploma -
Stella Maris
Ecuador01-2004
Some College (No Degree) - Computer And Information Systems
Eloy Alfaro University
EcuadorSkills
- Workflow optimization
- Problem-solving
- Staff training
- Fluent in Spanish
- Customer service
- Ability to work a flexible schedule
Timeline
Operations Manager
CVS Pharmacy
06.2012 - Current
Lead Customer Service Representative
Conway Stores
10.2010 - 05.2012
High School Diploma -
Stella Maris
Some College (No Degree) - Computer And Information Systems
Eloy Alfaro University