Tatiana Franklin
West Haven,CT
Summary
Accomplished Library Assistant at West Haven Public Library, renowned for elevating service quality through exceptional teamwork, collaboration, and a keen eye for detail. Adept in technology support and reference services, I significantly enhanced patron satisfaction and library efficiency. My adaptability and strong communication skills drive continuous improvement in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Library Assistant
West Haven Public Library
10.2021 - Current
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Created fliers to inform visitors and patrons of book clubs, meetings, and special programs.
- Helped patrons locate resources using catalog and circulation systems.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Assisted patrons with diverse needs by tailoring reference services to individual requirements.
Cashier
Big Y Supermarket
11.2020 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Master of Arts - Library And Information Science
University of Rhode Island
Kingston, RI08.2024
Bachelor of Arts - Psychology
Capella University
Minneapolis, MN04.2023
High School Diploma -
Penn Foster Career School
Scranton, PA06.2017
Skills
- Material Shelving
- Reference Services
- Technology Support
- Teamwork and Collaboration
- Telephone Etiquette
- Multitasking
- Adaptable and Flexible
- Attention to Detail
Timeline
Library Assistant
West Haven Public Library
10.2021 - Current
Cashier
Big Y Supermarket
11.2020 - 10.2021
Master of Arts - Library And Information Science
University of Rhode Island
Bachelor of Arts - Psychology
Capella University
High School Diploma -
Penn Foster Career School
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