Tatiana Garcia-Menocal
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Lead Pastry Cook
Sadelles
12.2021 - 08.2023
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
- Operated clean pastry cooking station and complied with applicable health and safety standards.
- Maintained pastry-making equipment in good working order and replaced machinery when required to meet quality standards.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Created new dessert items for seasonal and special events.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Substitute Teacher, K-12
Miami Dade Public Schools
05.2019 - 09.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
Cake Decorator
Alis Sweet Treats
02.2020 - 08.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Followed food safety standards when handling ingredients.
- Prepared frostings and other toppings for cakes and pastries.
- Managed display cases to verify freshness and attractiveness of products.
- Trained new employees on bakery methods and procedures.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Processed customer orders and payment transactions.
Sales Associate
Learning Express
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Secretary
Redland Contracting Llc
01.2018 - 04.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Cutler Bay Senior High School
Cutler Bay, FL05.2018
Associate of Science - Hospitality Administration And Management
Miami Dade College
Miami, FL05.2018
Skills
- Disciplinary Measures
- Enforce Personnel Policies
- Corporate Compliance
- Daily Operations Management
- Company Inventory Oversight
- Maintaining Files
- Staff Training
- Conflict Management
- Job Applicant Interviews
- Computer Literacy
- Teaching
- Orient New Employees
Timeline
Lead Pastry Cook
Sadelles
12.2021 - 08.2023
Cake Decorator
Alis Sweet Treats
02.2020 - 08.2022
Sales Associate
Learning Express
10.2019 - 01.2020
Substitute Teacher, K-12
Miami Dade Public Schools
05.2019 - 09.2022
Secretary
Redland Contracting Llc
01.2018 - 04.2019
High School Diploma -
Cutler Bay Senior High School
Associate of Science - Hospitality Administration And Management
Miami Dade College