Tatiana Henry
Los Angeles,California
Summary
Talented professional with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Executive Assistant
Blanchette Couture
08.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Attractions Host
Universal Studios Hollywood
09.2023 - 10.2024
- Maintained cleanliness and organization throughout attraction areas, ensuring optimal appearance for guests.
- Upheld strict adherence to dress code standards, presenting a professional image consistent with company expectations.
- Collaborated with other departments as needed to provide comprehensive support across theme park facilities.
- Assisted in the smooth operation of attractions by performing routine maintenance checks and reporting issues promptly.
Operations Manager
EOS Fitness
10.2020 - 08.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Barista, Manager
Pete's Coffee
12.2019 - 07.2020
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
Manager
Untamed Babes Burlesque
01.2019 - 12.2019
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Nanny
Private Family
11.2017 - 12.2019
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Lead Ride Operator
Universal Studios Hollywood
02.2016 - 11.2017
- Trained new ride operators on safety procedures and ride operations.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Enhanced guest engagement by incorporating interactive elements into ride instructions, making safety briefings more enjoyable.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Concierge
Honey's Artistic Pot
05.2013 - 12.2016
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Administrative Assistant
Miss Ann's Cakes and Catering
05.2010 - 05.2013
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Highland High School
Palmdale, CA05.2010
Skills
- Verbal and written communication
- Schedule & calendar planning
- Confidentiality handling
- Telephone reception
- Meeting planning
- Multitasking
- Adaptability
References
References available upon request.
Timeline
Attractions Host
Universal Studios Hollywood
09.2023 - 10.2024
Executive Assistant
Blanchette Couture
08.2022 - Current
Operations Manager
EOS Fitness
10.2020 - 08.2022
Barista, Manager
Pete's Coffee
12.2019 - 07.2020
Manager
Untamed Babes Burlesque
01.2019 - 12.2019
Nanny
Private Family
11.2017 - 12.2019
Lead Ride Operator
Universal Studios Hollywood
02.2016 - 11.2017
Concierge
Honey's Artistic Pot
05.2013 - 12.2016
Administrative Assistant
Miss Ann's Cakes and Catering
05.2010 - 05.2013
High School Diploma -
Highland High School
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