Tatiana Hernandez
Hallandale,FL
Summary
Driven by a results-focused approach, I take advantage of my experience in Customer Service Management and Operations Management, in the companies where I have worked to improve customer satisfaction and retention. My ability to maintain strong relationships and address needs quickly led to a significant improvement in service delivery and problem solving, showing my attention to detail and my commitment to excellence.
Overview
14
14
years of professional experience
Work History
Commercial Advisor
BBVA
11.2014 - 01.2022
- Performed other duties to support goals and objectives of relationship management teams.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Structured and presented business cases for credit recommendation.
- Built and maintained relationships with associates, customers and vendors.
- Established a culture of continuous improvement within the team, fostering innovation and adaptability in a rapidly changing marketplace.
- Built long-lasting relationships with key clients through consistent communication and excellent service delivery.
Account Manager
SIACOMEX
04.2008 - 02.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor Of Business Administration - Business Administration
Universidad Del Valle
Colombia 11.2014
Skills
- Customer Service Management
- Operations Management
- Attention to Detail
Timeline
Commercial Advisor
BBVA
11.2014 - 01.2022
Account Manager
SIACOMEX
04.2008 - 02.2013
Bachelor Of Business Administration - Business Administration
Universidad Del Valle