Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Constantly seeking new knowledge and experiences which will allow for growth. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Hi, I’m
Tatiana Jones
New York,NY
Summary
Overview
8
years of professional experience
Work History
Areba Carisel Institue
Intake Coordinator
01.2023 - 12.2023
Job overview
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
A1 Party & Tent Rentals
Administrative Assistant
07.2022 - 12.2022
Job overview
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted development and implementation of new administrative procedures.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Marshalls
Sales Associate
04.2019 - 10.2021
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Argo Tea Cafe
Barista
07.2017 - 06.2019
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
Samaritan Daytop Village
Social Work Intern
04.2016 - 05.2018
Job overview
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
- Assisted clients in navigating community resources for optimal support and services.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Educated clients on their rights and responsibilities within various social service systems, empowering them to make informed decisions.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
- Contributed valuable insights at staff meetings regarding case management strategies that led to improved efficiency across the team.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Improved client outcomes by developing and implementing individualized service plans.
Education
College of Staten Island of The City University of New YorkStaten Island, NY
Bachelor of Arts from Social Work
05.2020
University Overview
Skills
- Patient Scheduling
- Scheduling appointments
- Follow-up skills
- Appointment Scheduling
- Cross-cultural sensitivity
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
- Problem-Solving
- Organizational Skills
- Team Leadership
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
- Data Entry
- Phone and Email Etiquette
- Handling Complaints
- Active Listening
Design
Design
Creating new and fun streetwear designs
Languages
American sign language
Limited Working
Timeline
Intake Coordinator
Areba Carisel Institue
01.2023 - 12.2023
Administrative Assistant
A1 Party & Tent Rentals
07.2022 - 12.2022
Sales Associate
Marshalls
04.2019 - 10.2021
Barista
Argo Tea Cafe
07.2017 - 06.2019
Social Work Intern
Samaritan Daytop Village
04.2016 - 05.2018
College of Staten Island of The City University of New York
Bachelor of Arts from Social Work
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