Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Liz Garcia Montanez

Kissimmee,FL

Summary

Dedicated and results-driven professional with over 5 years of experience in customer service, operations, and team leadership. Proven ability to manage high-paced environments, lead and train teams, and ensure efficient workflow and compliance with company standards. Adept at problem-solving, resource management, and delivering exceptional service. Currently pursuing a bachelor's degree to further expand operational and management skills.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

FedEx Ground
05.2023 - Current
  • - Ensure safe and efficient execution of daily operational plans and strategies
  • - Oversee resource allocation, including staffing and equipment, to meet performance goals
  • - Provide leadership, coaching, and training to team members to enhance productivity
  • - Enforce compliance with all company policies, procedures, and regulatory guidelines

Package Handler / Trainer

FedEx Ground
10.2021 - 05.2023
  • - Trained new package handlers on safe lifting, loading, unloading, and sorting procedures
  • - Reinforced safety standards and ensured adherence to company policies and protocols
  • - Assisted in the development and implementation of improved handling procedures and techniques

Receptionist

Danielle Fence
04.2021 - 06.2021
  • - Answered and directed phone calls, provided information, took messages, and scheduled appointments
  • - Greeted clients and escorted them to appropriate departments or personnel
  • - Maintained organized filing systems by categorizing documents by content and date

Waitress

7 Hermanos
04.2018 - 03.2021
  • - Welcomed and seated customers, creating a friendly and inviting dining atmosphere
  • - Ensured guest satisfaction by checking on tables and resolving any issues promptly
  • - Accurately took and entered customer orders into the POS system

Education

Bachelor's Degree - Psychology

Valencia College
Orlando, FL
2026

High School Diploma - undefined

Science Hill High School
Johnson City, TN
01.2018

Skills

  • - Team Leadership & Training
  • - Operations & Workflow Management
  • - Customer Service Excellence
  • - Conflict Resolution
  • - Time Management
  • - Safety & Compliance Procedures
  • - Multitasking in High-Volume Environments
  • - Written and Verbal Communication

Timeline

Operations Supervisor

FedEx Ground
05.2023 - Current

Package Handler / Trainer

FedEx Ground
10.2021 - 05.2023

Receptionist

Danielle Fence
04.2021 - 06.2021

Waitress

7 Hermanos
04.2018 - 03.2021

High School Diploma - undefined

Science Hill High School

Bachelor's Degree - Psychology

Valencia College

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