TATIANA MARTINEZ
Orlando,FL
Summary
Welcoming Front Desk Associate with 3 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Universal Cabana Bay Hotel
04.2021 - 03.2024
- Greeted visitors and customers upon arrival, offered assistance, answered questions to build rapport and retention. and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers of at least 70 calls a day.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Receptionist (P/T)
Kayla's Beauty Salon and Spa
07.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments and communicated with clients.
- Provided clerical support to employees by keeping receipts, keeping inventory of supplies, restocking needs
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information on a maximum of 20 calls a day.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Queens Satellite High School For Opportunity
Queens, NY08-2019
Skills
- Hospitality services
- Registration
- Credit card handling
- Administrative support
- Office administration
- Multi-line phone systems
- Front office support
- Cash handling
- Problem-solving skills
- Scheduling
- Administrative skills
Timeline
Front Desk Associate
Universal Cabana Bay Hotel
04.2021 - 03.2024
Receptionist (P/T)
Kayla's Beauty Salon and Spa
07.2019 - 03.2021
High School Diploma -
Queens Satellite High School For Opportunity
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