Summary
Overview
Work History
Education
Skills
Timeline
Generic

TATIANA MARTINEZ

Orlando,FL

Summary

Welcoming Front Desk Associate with 3 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Universal Cabana Bay Hotel
04.2021 - 03.2024
  • Greeted visitors and customers upon arrival, offered assistance, answered questions to build rapport and retention. and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers of at least 70 calls a day.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.

Receptionist (P/T)

Kayla's Beauty Salon and Spa
07.2019 - 03.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments and communicated with clients.
  • Provided clerical support to employees by keeping receipts, keeping inventory of supplies, restocking needs
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information on a maximum of 20 calls a day.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Queens Satellite High School For Opportunity
Queens, NY
08-2019

Skills

  • Hospitality services
  • Registration
  • Credit card handling
  • Administrative support
  • Office administration
  • Multi-line phone systems
  • Front office support
  • Cash handling
  • Problem-solving skills
  • Scheduling
  • Administrative skills

Timeline

Front Desk Associate

Universal Cabana Bay Hotel
04.2021 - 03.2024

Receptionist (P/T)

Kayla's Beauty Salon and Spa
07.2019 - 03.2021

High School Diploma -

Queens Satellite High School For Opportunity

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TATIANA MARTINEZ