Tatiana Morris
Tupelo,MS
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful at taking on routine and complex business challenges with resourceful and creative approaches. Recognized as a driven, dedicated, and hardworking individual.
Overview
7
7
years of professional experience
Work History
Operations Administrator
Fed Ex Ground
03.2022 - Current
- Researched missing packages to understand root cause of scanning failures and compiles information on disputed deliveries for management review
- Provided clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
- Provided support on auditing, reviewing, and processing human resources paperwork and forms
- Generated compiles, and distributes HR reports
- Assisted management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional Quality Assurance/Loss Prevention essential functions
- Reviewed and trends loss and damaged claims filed to identify improperly charged claims and brings to attention of management Additional Line haul essential functions
- Provided answers to customer questions typically within 1 hour.
- Supported Human Resources team by handling all administrative tasks
Customer Service Administrative
Kohl's
10.2019 - 01.2020
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Call Center Customer Service Representative
Iqor
06.2019 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed over 50 customer calls per day.
Bookkeeper/Customer Service Representative
Cash Saver Grocery Store
04.2016 - 10.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Updated customer service database with new information, address changes and contact details.
- Reported financial data and updated financial records in ledgers and journals.
Education
Bachelor of Arts - Psychology
The University of Mississippi
Oxford, MS05.2025
Associate of Arts - Psychology
Itawamba Community College
Fulton, MS05.2019
Skills
- Accuracy and Efficiency in Documentation
- Staff Support
- Software Skills
- Customer Engagement
- Time Management
- Organizational Skills
- Verbal and Written Communication
Timeline
Operations Administrator
Fed Ex Ground
03.2022 - Current
Customer Service Administrative
Kohl's
10.2019 - 01.2020
Call Center Customer Service Representative
Iqor
06.2019 - 10.2019
Bookkeeper/Customer Service Representative
Cash Saver Grocery Store
04.2016 - 10.2018
Bachelor of Arts - Psychology
The University of Mississippi
Associate of Arts - Psychology
Itawamba Community College
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