Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Tatiana Nava

Waco,TX

Summary

Dynamic and organized professional with extensive experience at Parkdale Elementary School, excelling in front desk operations and customer service. Proven ability to enhance efficiency and satisfaction through effective communication and data management. Skilled in multi-line telephone operation and maintaining confidentiality, consistently delivering a positive visitor experience.

Overview

5
5
years of professional experience

Work History

Receptionist

Parkdale Elementary School
09.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Sales Associate

Marshalls Retail Store
09.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eyecatching displays that showcased products effectively and enticed shoppers to make purchases.

Cashier

Fazolis
09.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Waco High School
Waco, TX
09.2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Greeting and seating clients
  • Multi-line telephone operation
  • Security awareness
  • Office equipment operations
  • Technical support

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Parkdale Elementary School
09.2023 - Current

Sales Associate

Marshalls Retail Store
09.2021 - 12.2022

Cashier

Fazolis
09.2020 - 08.2021

Waco High School

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Tatiana Nava