Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatiana Ocasio

Sanford,NC

Summary

  • Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
  • A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
  • Skilled professional offering expertise in order taking, money handling, and product promotion. Greets guests with genuine smiles builds rapport, and promotes enjoyable dining experience. Maintains thorough knowledge of themenu to make recommendations.
  • Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Sonic
Sanford, NC
01.2018 - 05.2025
  • Took orders from customers accurately and in a timely manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Cleaned tables and chairs to prepare the dining area for the next customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked food before serving it to customers.
  • Stayed informed about daily specials, new menu items, andpromotions.
  • Stocked service areas with supplies during slow periods.

Retail Sales Associate

Rue 21
Sanford, NC
01.2020 - 03.2020
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers upon entering the store and provided assistance.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Cleaned shelves, counters, and tables to maintain an organized store.

Internship Technician

RS&H
Fayetteville, NC
07.2022 - 09.2024
  • Tatiana has experience in planning, developing, scheduling, tracking, and completing projects independently or with limited supervision
  • As a Transportation Technician, her responsibilities include inspection of construction activities, including monitoring and documenting the daily activities of the Contractor, reviewing quantities, and analyzing, and verifying tests performed by Quality Control personnel
  • She also assists the senior inspectors, assures compliance with plans and related contract documents, checks engineering computations conducts field tests, and quantifies estimates

Construction Inspector

VDOT Richmond
Richmond, VA
09.2022 - 10.2022
  • Company Overview: This project is for providing professional engineering and Construction Engineering and Inspection (CEI) services as necessary to support the Richmond District, MEGA Projects, and Central Region Operations projects during design, procurement, construction, and post construction phases for programs, projects, activities, and work packages
  • Tatiana assisted VDOT Maintenance with GPS locating all drainage pipe crossings in and around Richmond using the VDOT GIS app
  • Construction Cost: $Varies
  • This project is for providing professional engineering and Construction Engineering and Inspection (CEI) services as necessary to support the Richmond District, MEGA Projects, and Central Region Operations projects during design, procurement, construction, and post construction phases for programs, projects, activities, and work packages

Transportation Technician

Fayetteville, NC
07.2022 - 08.2022
  • This project features approximately 3.2 miles of new controlled access divided highway with 70-foot medians (including eight new structures and one existing structure replacement: B-5516)
  • Structures include dual bridges over the Aberdeen and Rockfish Railroad, Little Rockfish Creek, and Lake Rim tributary, as well as bridge No
  • 14 replacement on SR3569, one box culvert extension, and a soldier pile retaining wall
  • This project also includes work around archaeological sites, an earthen dam, and 10 permitted wetland sites
  • Tatiana shadowed senior inspectors while on this project and assisted them where needed

Supervisor

Groce Construction
Sanford, NC
03.2020 - 07.2022
  • Tatiana served as a supervisor where she collaborated with a team of subcontractors in a team environment to complete assignments given
  • She was responsible for coordinating deliveries and resolving problems or questions that involved explaining complicated residential engineering concepts to various customers
  • Tatiana was responsible for the organization of the site which included maintaining a safe and clean site regarding recycling, trash, and the storage of materials, communicating material needs to the Construction Manager to have them arrive in a timely manner and check them against PO's when they are delivered
  • She also communicated with the Construction Manager to schedule trades, supports trades by having worksite clean, locations marked, and materials needed stocked
  • Tatiana ensured that the work is ready for inspections and accompanies inspectors when possible
  • She made any necessary corrections as quickly as possible
  • Tatiana worked with the Construction Manager to stay on schedule and communicated any delays, performed walk throughs with families after move-in and completed any punch list tasks in a timely manner
  • She applied residential engineering concepts to solve complex problems

Carpenter Apprentice

Hands of Construction
Broadway, NC
03.2018 - 02.2020
  • Tatiana was responsible for reading and translating blueprints and drawings, assisting with moving lumber material to sites and assisting with the set-up and break down of site equipment
  • She coordinated efforts with fellow workers to complete project tasks, assisted in putting together purchase orders for the Contractor, verified all equipment was in proper working condition and conducted routine and scheduled service checks
  • Tatiana diagnosed equipment issues and used tools/knowledge to fix issues quickly and efficiently
  • She studied blueprints, diagrams, and technical manuals for proper installation, ensured operation of smoke detector and fire alarm systems with proper setup and thorough testing, and maintained job site and timesheet records for operational efficiency
  • She completed all projects within given deadlines
  • Tatiana cut materials to specified sizes for installation, performed heavy labor, including ditch digging and hauling, transporting materials, tools, and machines to/from job sites and used hand and electric tools to fabricate, cut, and install frameworks on home projects

Construction Worker

Hands On Construction
Sanford, NC
10.2024 - Current
  • Used laser measuring tools to calculate lengths, widths, and heights.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
  • Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
  • Monitored progress of construction activities making sure deadlines were met.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.

Education

Some College (No Degree) - Construction Technology

Central Carolina Community College
NC

Skills

  • Order taking
  • Customer service
  • Conflict resolution
  • Food safety
  • Time management
  • Communication skills
  • Customer engagement
  • Multitasking
  • Quality control
  • Construction inspection
  • Site organization
  • Blueprint reading
  • Safety compliance
  • Problem solving
  • Power tool operation
  • Attention to detail
  • Team leadership

Certification

ABC Sampling, Borrow Pit Sampling, Conventional Density, Erosion and Sediment Control, Introduction to Asphalt Pavements, HAZMAT, NRC Nuclear Gauge Safety, OSHA Construction Safety & Health

Timeline

Construction Worker

Hands On Construction
10.2024 - Current

Construction Inspector

VDOT Richmond
09.2022 - 10.2022

Internship Technician

RS&H
07.2022 - 09.2024

Transportation Technician

07.2022 - 08.2022

Supervisor

Groce Construction
03.2020 - 07.2022

Retail Sales Associate

Rue 21
01.2020 - 03.2020

Carpenter Apprentice

Hands of Construction
03.2018 - 02.2020

Server

Sonic
01.2018 - 05.2025

Some College (No Degree) - Construction Technology

Central Carolina Community College

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Tatiana Ocasio