Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Pereira

ORLANDO

Summary

Friendly and reliable professional with strong customer service skills and a positive attitude. Experienced in creating welcoming environments, resolving customer concerns quickly, and going above and beyond to ensure satisfaction. Bring excellent communication, teamwork, and problem-solving abilities to every role.

Overview

3
3
years of professional experience

Work History

Host

Millers Ale House Bar and Grill
Davenport
02.2025 - Current
  • Greeted and seated guests promptly in a busy restaurant environment.
  • Managed reservation systems to optimize seating arrangements.
  • Provided menus and informed guests of daily specials.
  • Collaborated with servers to ensure smooth dining experiences.
  • Handled guest inquiries and resolved issues effectively.
  • Assisted in training new hosts on operational procedures.
  • Maintained cleanliness and organization of the host stand area.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Contributed to team efforts by accomplishing related tasks as needed.

Sales Associate

Banana Republic
Orlando
06.2023 - 01.2025
  • Assisted customers in selecting products based on their needs and preferences.
  • Maintained store organization and cleanliness to enhance shopping experience.
  • Operated cash register, processed transactions, and handled customer payments.
  • Provided product knowledge to customers, answering inquiries effectively.
  • Collaborated with team members to ensure efficient store operations and service.
  • Stocked shelves and arranged merchandise to maximize visibility and accessibility.
  • Engaged with customers to build relationships and encourage repeat business.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.

Cashier

McDonald's
Davenport
05.2022 - 06.2023
  • Operated cash register and handled cash, credit, and debit transactions accurately.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Provided friendly service to enhance overall dining experience for customers.

Education

High School Diploma -

Four Corners Upper School
Davenport, FL
05-2024

Associate of Science - Science Education

Valencia College
Orlando, FL

Skills

  • Customer service
  • Time management
  • Telephone etiquette
  • Organization skills
  • Team collaboration
  • Customer engagement
  • Sales techniques
  • Effective communication
  • Relationship building
  • Cash management

Timeline

Host

Millers Ale House Bar and Grill
02.2025 - Current

Sales Associate

Banana Republic
06.2023 - 01.2025

Cashier

McDonald's
05.2022 - 06.2023

High School Diploma -

Four Corners Upper School

Associate of Science - Science Education

Valencia College

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