Tatiana Pino
Miami Lakes,FL
Summary
High-performing, relationship‑driven Account Manager with 10 + years of success in sales, customer success, and strategic account growth. Known for building deep client trust, improving retention, and turning challenges into revenue opportunities. Tech‑savvy, fast‑paced, and collaborative with experience in high‑growth environments, healthcare, and SaaS. A positive, solutions‑oriented partner dedicated to delivering results while making clients feel supported and understood.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
GoTu Technologies
01.2023 - Current
- Successfully grew a territory from $0 to $1.2M demonstrating strong strategic planning, relationship building, and expansion skills
- Managed a large book of healthcare facility accounts, ensuring retention, satisfaction, and continuous staffing support.
- Increased account engagement through proactive touchpoints, personalized solutions, and workflow optimization.
- Collaborated with Product and Sales teams to communicate customer needs and improve platform functionality.
Account Manager
Vendors and Subs
01.2020 - 01.2023
- Managed portfolio of accounts remotely to drive sales growth and maintain high customer retention rates.
- Developed and executed data-driven sales strategies to enhance client satisfaction and support long-term needs.
- Promoted to Project Manager for exemplary leadership in project execution and issue resolution.
- Collaborated with vendors and subcontractors to ensure timely and high-quality resolutions for customer concerns.
Travel Agent
Norwegian Cruise Line
06.2016 - 01.2023
- Conducted outbound and inbound sales calls to match guests with ideal travel packages.
- Consistently exceeded monthly sales quotas through effective promotion of upsells and add-ons.
Education
Bachelor of Arts -
Miami Dade College
Miami, FL12-2026
Skills
- Client retention and relationship management
- Data analysis and sales forecasting
- Contract management
- Product demonstrations
- Account management
Languages
English
Full Professional
Spanish
Professional
Timeline
Senior Account Manager
GoTu Technologies
01.2023 - Current
Account Manager
Vendors and Subs
01.2020 - 01.2023
Travel Agent
Norwegian Cruise Line
06.2016 - 01.2023
Bachelor of Arts -
Miami Dade College