Tatiana Pugh

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information.

Worked with other associates to support cashiers and management needs. Cleaned and sanitized cashier workstation and scanning area. Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.

Participated in professional development workshops to stay current on best practices in education and enhance teaching skills. Implemented differentiated instruction methods to accommodate diverse learning styles and abilities, leading to increased academic performance. Collaborated with faculty to create performance assessments that accurately measured student understanding and skill development.