Tatiana Purizaga
Arcadia,FL
Summary
Down-to-earth professional with proven track record of leading teams to success by effectively directing customer service activities, correctly analyzing sales figures and overseeing store operations. Detail-oriented individual consistently delivers on sales and profits and achieves targets. Awarded for best-in-class sales and customer loyalty.
Overview
11
11
years of professional experience
Work History
Licensed Health Plan Advisor - Bilingual
Bloom Insurance Agency
Arcadia, FL
08.2023 - Current
- Assisted prospects in understanding and navigating through the complexities of their health plan benefits, ensuring an optimal experience.
- Assisted prospects with enrollment in health plans.
- Provided guidance on how to access available resources to fellow team members.
- Assisted in training of onboarding agents.
- Consistently increased QA scores by identifying markdowns and implementing necessary adjustments.
Customer Service Representative Team Lead
Allstate
Miami, FL
06.2019 - Current
- Maintained knowledge of current guidelines, payment policies and security practices.
- Succeeded in handling consumer grievances by utilizing exceptional communication abilities.
- Consulted with team to resolve service and billing issues.
- Educated team on billing procedures, processed payments and offered assistance in setting up payment options.
- Mentored new employees on procedures and policies to maximize team performance.
- Consistently achieved highest sales figures two years in a row.
Lead Sales Associate
Express Clothing
Aventura, FL
01.2013 - 06.2019
- Assisted general manager on duty in handling cash deposits and closing procedures.
- Assisted colleagues in locating and recommending suitable products, ensuring customer satisfaction.
- Facilitated productive conversations with colleagues to determine organizational objectives.
- Directed the execution of daily recovery tasks, optimizing cleanliness in work areas to maximize productivity.
- Achieved group targets through effective teamwork with fellow sales team members.
- Utilized up-to-date knowledge of products to answer customer inquiries.
Education
High School Diploma -
North Miami Beach High School
06.2012
Skills
- Programs: Microsoft Office (Word, Excel, sharepoint, Teams)
- Policy Enforcement
- Call Documentation
- Customer Retention Strategies
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Scheduling and Planning
- Upselling Products and Services
- Calm and Professional Under Pressure
- Department management
- Employee Management
- Team training and development
Languages
- Trilingual; fluent in Spanish and English. Professional working proficiency in Portuguese.
Timeline
Licensed Health Plan Advisor - Bilingual
Bloom Insurance Agency
08.2023 - Current
Customer Service Representative Team Lead
Allstate
06.2019 - Current
Lead Sales Associate
Express Clothing
01.2013 - 06.2019
High School Diploma -
North Miami Beach High School
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