Tatiana Ramirez
North Lauderdale ,FL
Summary
Dynamic professional with a proven track record at Modahairsalon, excelling in personalized client services and building loyal clientele. Skilled in effective communication and problem-solving, enhancing customer satisfaction. Demonstrated adaptability and teamwork at Teleperformance, resolving disputes efficiently. Fast learner with strong organizational skills, consistently achieving high client retention rates. I am currently looking for an opportunity in reception, administration or customer service areas, where I can apply my skills and continue to develop professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hairstylist
Modahairsalon
08.2022 - 08.2025
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Customer Service Representative
Teleperformance
07.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
San Juan Bautista
La Concepción, Nicaragua Skills
Customer service and effective communication
Organization and management of agendas
Problem solving and adaptability
Teamwork and proactivity
Fast learning
Certification
Certification ATM/ Debit fraud
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
07.2024 - 05.2025
Hairstylist
Modahairsalon
08.2022 - 08.2025
High School Diploma -
San Juan Bautista
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