Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatiana Rodriguez

Bronx

Summary

Dedicated administrative professional with extensive experience in administrative functions and office management in fast-paced office settings. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Responsible, punctual and productive when working with little to no supervision.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

CPR123 Inc
09.2023 - Current
  • Efficiently manage and coordinate appointments for students while balancing multiple instructor schedules
  • Provide exceptional customer service by greeting students, verifying current licensing documentation, and processing course payments
  • Serve as the primary point of contact for inquiries via phone and email, addressing course options, payment policies, and general questions
  • Streamline certification issuance (BLS, PALS, ACLS e-cards) for healthcare professionals through the AHA platform, ensuring prompt and accurate delivery

Supervisor

Lingerie Depot
12.2021 - Current
  • Collaborate closely with the general manager to ensure smooth daily store operations and efficient task management
  • Identify customer needs and proactively recommend tailored solutions, enhancing sales performance and driving both individual and team revenue growth
  • Spearhead social media content creation and publication to expand brand presence and engage potential customers, increasing audience interaction and sales
  • Implemented targeted sales strategies based on customer insights and market trends, boosting revenue by 25% in FY 2022

Receptionist/Hospitality Event Coordinator

Mace Macro
07.2019 - 09.2021
  • Coordinated multiple high-profile events, ensuring seamless logistics, client satisfaction, and strict adherence to budgets
  • Negotiated favorable vendor contracts, securing competitive terms and achieving significant cost savings for the company
  • Managed high-volume phone coverage, efficiently routing calls and delivering messages to executives, ensuring smooth communication
  • Introduced successful post-COVID-19 workplace morale initiatives to enhance employee productivity/engagement

Legal Assistant/Office Manager

Wiesner Law Firm, P.C.
07.2018 - 07.2019
  • Supported attorneys with legal research, document preparation, and trial readiness, ensuring smooth case progression, while maintaining confidentiality and professionalism with sensitive client information
  • Coordinated schedules for meetings, depositions, and court appearances, managing calendars and ensuring that all materials and resources were ready in advance

Education

Bachelors - Hospitality Management

Johnson & Wales University
01.2017

Skills

  • Office Administration & Coordination
  • Event Planning & Logistics
  • Proficiency in Office 365 (Microsoft Word, Excel, Powerpoint, etc)
  • Customer Service & Relationship Building
  • Social Media Content Creation & Engagement
  • Sales & Revenue Growth Strategies
  • Legal Research & Document Preparation
  • Vendor Negotiation & Contract Management
  • Team Leadership & Training

Certification

  • CPR Certification
  • First Aid Certification
  • Fire Warden Certification

Timeline

Administrative Assistant

CPR123 Inc
09.2023 - Current

Supervisor

Lingerie Depot
12.2021 - Current

Receptionist/Hospitality Event Coordinator

Mace Macro
07.2019 - 09.2021

Legal Assistant/Office Manager

Wiesner Law Firm, P.C.
07.2018 - 07.2019

Bachelors - Hospitality Management

Johnson & Wales University

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Tatiana Rodriguez