Tatiana Rodriguez
College Point,NY
Summary
Qualified Guest Service Agent with four years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
17
17
years of professional experience
Work History
Operations Manager
Hampton Inn Manhattan Grand Central
03.2023 - Current
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Developed and maintained standard operating procedures for front desk and housekeeping departments.
- Analyzed guest feedback data to drive service improvements and enhance overall experience.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated staff scheduling to optimize workforce management and reduce labor costs.
- Monitored and updated employee information for weekly payroll.
Front Desk Agent/Supervisor
Hampton Inn New York - LaGuardia Airport
10.2013 - 03.2023
- Greet and welcome all hotel guests with a smile.
- Resolve service-related problems in a timely manner.
- Verify that personal and payment information on guest accounts is accurate and complete.
- Recommend top dining and entertainment options for guests in the queensarea.
- Answer department telephone calls, using correct salutations and telephone etiquette.
- Update team members about changes in hotel products, services, pricing and policies.
- Collaborate with maintenance and housekeeping to have rooms presentable for the guest that will reside in the room.
Copy & Print Associate
Staples
08.2011 - 02.2014
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding merchandise and pricing.
- Politely assisted customers in person and via telephone.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Perform copying/printing/finishing of digital print and finish work, binding, and lamination.
Team Member
KFC- Kentucky Fried Chicken
09.2008 - 08.2011
- Greeted customers, took orders, and completed customers transaction on the register.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Responsible for keeping a cheerful and friendly atmosphere among customers.
- Maintained a clean and organized work area and a presentable store enviorment.
Education
High School Diploma -
Bayside High School
Bayside, NY2012
Certificate - Travel & Hospitality
Wood Tobe Coburn
Manhattan, NY2014
Skills
- Quick learner
- Exceptional Customer Service
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Knowledge on Sabre Reservation System
- Hotel operations and management
- Computer knowledge
- Certified on Hilton ONQ reservation system
- Certified on Hilton PEP System
Timeline
Operations Manager
Hampton Inn Manhattan Grand Central
03.2023 - Current
Front Desk Agent/Supervisor
Hampton Inn New York - LaGuardia Airport
10.2013 - 03.2023
Copy & Print Associate
Staples
08.2011 - 02.2014
Team Member
KFC- Kentucky Fried Chicken
09.2008 - 08.2011
High School Diploma -
Bayside High School
Certificate - Travel & Hospitality
Wood Tobe Coburn