Tatiana Rodriguez
College Point,NY
Summary
Qualified Guest Service Agent with four years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
17
17
years of professional experience
Work History
Operations Manager
Hampton Inn Manhattan Grand Central
Manhattan, NY
03.2023 - Current
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Developed and maintained standard operating procedures for front desk and housekeeping departments.
- Analyzed guest feedback data to drive service improvements and enhance overall experience.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated staff scheduling to optimize workforce management and reduce labor costs.
- Monitored and updated employee information for weekly payroll.
Front Desk Agent/Supervisor
Hampton Inn New York - LaGuardia Airport
New York, United States
10.2013 - 03.2023
- Greet and welcome all hotel guests with a smile.
- Resolve service-related problems in a timely manner.
- Verify that personal and payment information on guest accounts is accurate and complete.
- Recommend top dining and entertainment options for guests in the queensarea.
- Answer department telephone calls, using correct salutations and telephone etiquette.
- Update team members about changes in hotel products, services, pricing and policies.
- Collaborate with maintenance and housekeeping to have rooms presentable for the guest that will reside in the room.
Copy & Print Associate
Staples
Bayside, NY
08.2011 - 02.2014
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding merchandise and pricing.
- Politely assisted customers in person and via telephone.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Perform copying/printing/finishing of digital print and finish work, binding, and lamination.
Team Member
KFC- Kentucky Fried Chicken
Flushing, NY
09.2008 - 08.2011
- Greeted customers, took orders, and completed customers transaction on the register.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Responsible for keeping a cheerful and friendly atmosphere among customers.
- Maintained a clean and organized work area and a presentable store enviorment.
Education
High School Diploma -
Bayside High School
Bayside, NY2012
Certificate - Travel & Hospitality
Wood Tobe Coburn
Manhattan, NY2014
Skills
- Quick learner
- Exceptional Customer Service
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Knowledge on Sabre Reservation System
- Hotel operations and management
- Computer knowledge
- Certified on Hilton ONQ reservation system
- Certified on Hilton PEP System
Timeline
Operations Manager
Hampton Inn Manhattan Grand Central
03.2023 - Current
Front Desk Agent/Supervisor
Hampton Inn New York - LaGuardia Airport
10.2013 - 03.2023
Copy & Print Associate
Staples
08.2011 - 02.2014
Team Member
KFC- Kentucky Fried Chicken
09.2008 - 08.2011
High School Diploma -
Bayside High School
Certificate - Travel & Hospitality
Wood Tobe Coburn