Summary
Overview
Work History
Education
Skills
Additional Information - Availability
Timeline
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Tatiana Russell

Houston,TX

Summary

Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service.

Overview

3
3
years of professional experience

Work History

Travel Consultant

American Express
06.2022 - 10.2023
  • Collaborated closely with clients, delivering personalized travel experiences and exceeding satisfaction targets
  • Negotiated rates with vendors, showcasing strong negotiation and communication skills
  • Maintained operational proficiency in coordinating international and domestic travel accommodations.


Cord Blood Collector

MD Anderson Cancer Center
10.2021 - 02.2022
  • Actively promoted and educated potential donor mothers, significantly increasing donor recruitment
  • Ensured meticulous documentation of donor information, maintaining compliance with regulatory standards
  • Streamlined data entry processes, reducing processing times.

Licensed Health Advisor

Bloom Insurance
08.2021 - 10.2021
  • Effectively marketed health insurance policies, surpassing weekly sales targets
  • Verified policy information with accuracy, minimizing errors in policy issuance
  • Conducted targeted cold calls, resulting in a significant increase in lead generation.
  • Handled more than 30 daily inbound calls from health plan customers.
  • Resolved problems related to benefits, eligibility and claims.
  • Helped members navigate enrollment process and choose appropriate options.
  • Educated patients on disease prevention and management strategies, promoting long-term health improvements.

Data Entry Pharmacy Technician

Empower Pharmacy
11.2020 - 03.2021
  • Facilitated efficient recordkeeping processes, reducing discrepancies by implementing rigorous data verification measures
  • Identified and resolved account issues, contributing to improved customer satisfaction
  • Demonstrated a high level of accuracy in data entry, ensuring compliance with pharmacy regulations.
  • Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
  • Assisted in training new Pharmacy Technicians, sharing best practices for efficient data entry procedures and techniques.
  • Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
  • Reduced data entry errors through meticulous attention to detail and thorough review of entered information.

Education

Bachelor of Arts - Integrative Biology

University of Illinois At Urbana Champaign
Urbana, Illinois
12.2018

Skills

  • Strong Communication Skills
  • GDS knowledge
  • Documentation preparation
  • High volume environments
  • Active Listening
  • Critical Thinking
  • Customer Inquiry and Response
  • Accurate Documentation
  • Data Entry

Additional Information - Availability

Full-time, flexible schedule; willing to rotate shifts based on business needs.

Timeline

Travel Consultant

American Express
06.2022 - 10.2023

Cord Blood Collector

MD Anderson Cancer Center
10.2021 - 02.2022

Licensed Health Advisor

Bloom Insurance
08.2021 - 10.2021

Data Entry Pharmacy Technician

Empower Pharmacy
11.2020 - 03.2021

Bachelor of Arts - Integrative Biology

University of Illinois At Urbana Champaign

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Tatiana Russell