Tatiana Santana
Texas Roadhouse
Woodbury,MN
4
years of professional experience
Developed strong customer service and provided proficient multitasking skills in a high-paced restaurant environment. Capable of managing multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into new fields, leveraging skills in effective communication and team collaboration.
Work History
Server
1 Year 1 Month- Managed table assignments and ensured timely food and drink delivery.
- Resolved guest inquiries and complaints to enhance dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks, increasing sales.
- Delivered excellent customer service, contributing to overall guest satisfaction.
To-Go Specialist
1 Year 8 Months- Managed to-go order flow, ensuring accurate ticket preparation and timely handoff to guests.
- Processed phone and online orders through POS systems with strong attention to detail.
- Coordinated pickup service, verifying customer names, orders, and special instructions.
- Packaged meals according to restaurant standards, maintaining food quality and presentation.
Host
7 Months- Greeted guests warmly, fostering a welcoming atmosphere that enhanced their dining experience.
- Managed guest seating arrangements to optimize flow and minimize wait times during busy periods.
- Monitored waitlists to manage guest flow during peak hours effectively.
- Handled guest inquiries promptly, ensuring satisfaction and effectively addressing any concerns.
- Maintained cleanliness of the host stand and entrance area for a positive impression.
Education
High School Diploma
Business Transfer Pathway - Business
Skills
POS system operations
Order coordination
Upselling techniques
Food safety practices
Hospitality and accommodation
Coordinating tasks
Multitasking and organization
Cross-training
Staff training
Guest interaction
Interactive communication
Positive attitude
Timeline
Server
Texas Roadhouse
10.2025 - CurrentRead More
To-Go Specialist
Texas Roadhouse
03.2025 - CurrentRead More
Host
Texas Roadhouse
12.2022 - 07.2023Read More
Saint Paul College
Business Transfer Pathway from Business
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Woodbury High School
High School Diploma
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