Tatiana Scott
Baltimore,MD
Summary
Dynamic and detail-oriented professional with experience at Goodwill Industries, excelling in order picking and packaging. Proven ability to maintain accuracy and efficiency while ensuring customer satisfaction through effective communication and problem-solving skills. Committed to delivering high-quality service and fostering collaborative relationships in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Picking Packer
Goodwill Industries
11.2018 - 02.2019
- Locating and gathering items from warehouse shelves according to customer orders or picking slips.
- Carefully and securely packaging picked items to prevent damage during transit.
- Inspecting products for defects and verifying that the correct items and quantities are being packed
Stocking and Receiving
Target Logistics
11.2016 - 08.2018
- Locating and gathering items from warehouse shelves according to customer orders or picking slips.
- Carefully and securely packaging picked items to prevent damage during transit.
- Inspecting products for defects and verifying that the correct items and quantities are being packed.
- Keeping accurate records of products, updating inventory as items are picked, and ensuring a clean and organized work environment.
- Marking and labeling containers, preparing shipping documents, and preparing orders for shipment.
Customer Service Representative
SYKES
12.2017 - 05.2018
- Answer inbound phone calls, emails, or live chats to assist customers.
- Address and resolve customer issues, which may include order status, billing problems, or technical troubleshooting.
- Provide customers with information about products, services, and company policies.
- Excellent verbal and written communication skills are essential for clear, professional, and empathetic interactions.
- The ability to actively listen, identify customer needs, and find effective solutions is crucial.
- Must be comfortable using computers, phones, and various software programs like CRM systems.
Medical Assistant
Cardinal Pediatrics
12.2014 - 10.2015
- Assisted in patient intake by collecting detailed medical histories and demographic information.
- Monitored vital signs, ensuring accurate data collection for physician assessments.
- Supported office administrative tasks, enhancing workflow efficiency and patient experience.
- Coordinated patient scheduling to optimize clinic operations and minimize wait times.
- Facilitated communication between patients and healthcare providers, addressing inquiries and concerns.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Administered basic clinical procedures under physician supervision, improving patient care delivery.
- Maintained medical equipment, ensuring proper functionality and compliance with safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Customer Service Representative
Great Oak Lending Partners
11.2010 - 09.2011
- Handle orders, process payments, and manage returns or exchanges.
- Keep accurate and detailed records of customer interactions, transactions, comments, and complaints.
- Offer technical support or guidance and follow up with customers to ensure issues are resolved.
- Pass complex or unresolved issues to the appropriate higher-level support or management.
Education
Medical Assistance
Ross Medical Education Center
Morgantown, WV12.2014
Skills
- Picking and processing
- Order picking
- Shipping and packaging
- Loading and unloading
- Product packaging
- Attention to detail
- Remaining calm and understanding during difficult situations, and seeing the issue from the customer's perspective to approach them appropriately
- Being able to adjust your approach based on the specific customer and situation
- Showing understanding and care for patients' feelings
- Collaborating effectively with other healthcare professionals
Timeline
Picking Packer
Goodwill Industries
11.2018 - 02.2019
Customer Service Representative
SYKES
12.2017 - 05.2018
Stocking and Receiving
Target Logistics
11.2016 - 08.2018
Medical Assistant
Cardinal Pediatrics
12.2014 - 10.2015
Customer Service Representative
Great Oak Lending Partners
11.2010 - 09.2011
Medical Assistance
Ross Medical Education Center