Tatiana Sevilla
Bellflower,CA
Summary
Experienced professional with a proven track record in patient education and dental care, adept at insurance verification and personalized patient payment management. Demonstrates strong communication skills across customer service roles, contributing to a 20% growth in client base and revenue. Successful in financial advisory positions, offering strategic loan guidance and achieving a 15% increase in approval rates through adaptive financial strategies and proactive client engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
Celebrate Dental and Braces
San Antonio, TX
11.2023 - Current
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Demonstrated strong communication skills in addressing client concerns, closing sales, and scheduling appointments efficiently, which contributed to a 20% growth in client base and revenue.
- Prepared financial estimates for treatments in consultation with dentists and managed patient payments, arranging personalized schedules.
Personal Loan Advisor
Frost Bank
San Antonio, TX
03.2021 - 09.2023
- Effectively guided clients through loan applications, offering strategic advice, managing inquiries, and maintaining comprehensive product expertise to enhance efficiency and client satisfaction.
- Advised clients on loan and credit options, driving a 15% increase in approvals through tailored financial strategies and proactive client engagement.
- Guided clients through loan applications, provided strategic advice, managed inquiries, and maintained comprehensive product expertise to optimize efficiency and enhance client satisfaction.
Customer Service Representative
Frost Bank
San Antonio, TX
08.2019 - 03.2021
- Reviewed customer account details to assess issues and propose effective solutions, achieving a 95% resolution rate.
- De-escalated customer concerns with a calm and friendly approach, ensuring satisfaction and fostering positive relationships.
- Managed and processed customer transactions accurately and efficiently while collaborating with team members to streamline processes and improve overall service delivery, resulting in a 15% increase in operational efficiency
Daycare Assistant Teacher
Children's Lighthouse Learning Center
San Antonio, TX
01.2019 - 08.2019
- Established and enforced modern educational standards to support student needs
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches
Office Clerk
HomeCaring, LLC
San Antonio, TX
07.2017 - 06.2018
- Kept office records organized and supplies well-stocked for optimal team performance
- Enhanced record-keeping storage space and usability by reorganizing physical filing systems
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Restaurant Hostess
Aspen Creek Grill
San Antonio, TX
08.2016 - 05.2017
- Answered telephone to provide establishment information and take party reservations
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests
Education
High School Diploma -
Sandra Day O'Connor High School
San Antonio, TX06.2017
Skills
- Billingual
- Digital literacy
- Innovation and creative thinking
- Emotional intelligence
- Dental procedure knowledge
- HIPAA Compliance
- Phone Etiquette
- Patient Care Coordination
- Financial Plan Options
Certification
- SafeServ certification: Food Handler
- CPR certification
- OSHA certification: HACCP Certification
Languages
Spanish
Native/ Bilingual
Timeline
Dental Treatment Coordinator
Celebrate Dental and Braces
11.2023 - Current
Personal Loan Advisor
Frost Bank
03.2021 - 09.2023
Customer Service Representative
Frost Bank
08.2019 - 03.2021
Daycare Assistant Teacher
Children's Lighthouse Learning Center
01.2019 - 08.2019
Office Clerk
HomeCaring, LLC
07.2017 - 06.2018
Restaurant Hostess
Aspen Creek Grill
08.2016 - 05.2017
High School Diploma -
Sandra Day O'Connor High School
- SafeServ certification: Food Handler
- CPR certification
- OSHA certification: HACCP Certification
Similar Profiles
Miriam MataMiriam Mata
Lead Dental Asisstant at Celebrate Dental and BracesLead Dental Asisstant at Celebrate Dental and Braces
Priscilla GuerreroPriscilla Guerrero
Office Manager at Celebrate Dental And BracesOffice Manager at Celebrate Dental And Braces
Kimberly GarciaKimberly Garcia
Orthodontic Treatment Coordinator at Celebrate Dental And BracesOrthodontic Treatment Coordinator at Celebrate Dental And Braces