Stacy Ramirez
Dallas,TX
Summary
Auto Claims Adjuster with extensive experience in auto liability and coverage investigations. Proven track record of efficiently resolving claims while maintaining customer trust and ensuring regulatory compliance. Committed to delivering high-quality service in a dynamic insurance environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
Dallas Surgical Arts
Dallas, Texas
11.2023 - 05.2025
- Managed front desk operations, multi-line phone systems, scheduling, and high-volume patient communication.
- Verified insurance benefits, explained coverage, and presented treatment plans like explaining claim coverage and financial responsibility.
- Maintained HIPAA compliance, accurate documentation, and detailed patient records.
- Served as the first point of contact, delivering professional, customer-focused experience aligned with Allstate’s service model.
- Demonstrated strong multitasking and organizational skills in a fast-paced clinical environment.
Claims Specialist – Property Complex Tier 2
State Farm
Richardson, Texas
04.2023 - 09.2023
- Handled mid- to high-complexity auto property damage claims, including fire, theft, diminished value, mechanical damage, RV losses, and excess coverage.
- Conducted comprehensive investigations to determine coverage, liability, and damages in accordance with state regulations and company guidelines.
- Communicated with customers via inbound/outbound calls, tailoring conversations to claim facts and providing clear explanations of coverage and next steps.
- Negotiated settlements, evaluated estimates, and ensured claims were resolved efficiently and accurately.
- Demonstrated strong proficiency navigating multiple systems and processing work through task-driven queues.
- Completed all required licensing exams, compliance steps, and regulatory training.
Claims Associate– Express
State Farm
Richardson, Texas
11.2016 - 12.2022
- Managed high-volume auto claims in a fast-paced call center, reviewing new losses, determining liability, and initiating the repair process for 1st and 3rd parties.
- Conducted detailed coverage reviews, applied policy language, and made liability decisions within a $25k authority limit.
- Collected and documented recorded statements to support claim investigations.
- Ensured accurate and thorough documentation in claim files, escalated discrepancies to proper departments.
- Utilized multiple claims systems simultaneously while maintaining attention to detail and meeting productivity expectations.
- Demonstrated proven empathy, de-escalation, and conflict-resolution skills during emotionally sensitive conversations.
- Completed required training and multi-state licensing requirements.
Education
High School Diploma -
North Dallas High School
Dallas, TX06.2011
Some College (No Degree) - Information Technology
UNT Dallas
Dallas, TXSkills
- Customer service
- Adaptability
- Analytical thinking
- Negotiation and settlement
- Critical thinking
- Decision-making
Certification
Texas Adjuster - All Lines #2168141
Languages
Spanish
Native/ Bilingual
Timeline
Dental Treatment Coordinator
Dallas Surgical Arts
11.2023 - 05.2025
Claims Specialist – Property Complex Tier 2
State Farm
04.2023 - 09.2023
Claims Associate– Express
State Farm
11.2016 - 12.2022
High School Diploma -
North Dallas High School
Some College (No Degree) - Information Technology
UNT Dallas