Tatiana Silva
Seattle,WA
Summary
With over a decade of experience in customer service, expertise includes effective resolution of discrepancies, meticulous record organization, and a commitment to enhancing customer satisfaction. Proven ability to streamline administrative processes while maintaining compliance with title regulations and delivering quality service.
Overview
16
16
years of professional experience
Work History
Title Clerk
Burien Toyota
Burien, Wa
08.2024 - Current
- Processed vehicle title applications efficiently for new and used cars.
- Processed applications for new titles, transfers and duplicate titles.
- Verified accuracy of customer information on title documents and registrations, ensuring error-free processing.
- Resolved discrepancies in title documents, enhancing accuracy and reducing potential delays.
- Coordinated with state agencies to maintain compliance with title regulations, facilitating smooth operations.
- Maintained organized records of titles, registrations, and related paperwork.
Front Desk Receptionist
LA Fitness
Seattle, Washington
05.2024 - 04.2026
- Managed front desk operations and greeted members with a friendly demeanor.
- Answered phone calls and addressed member inquiries promptly and professionally.
- Coordinated communication between staff and members to ensure seamless service delivery.
- Maintained cleanliness and orderliness of the reception area at all times.
- Resolved member issues promptly to maintain a positive experience at the facility.
- Collaborated with team members to improve customer satisfaction in services provided.
Title Cletk
Route One Auto Llc
Ocoee, FL
01.2022 - 04.2024
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
Dog Groomer
Gods Criters
Orlando , Fl
08.2019 - 10.2022
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Fed, walked and bathed animals.
Customer Service Executive
Booking .com
Orlando , FL
03.2012 - 08.2019
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Modified and refined offerings and operational practices to meet changing customer requirements.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
Head Cashier
Forever 21
Orlando , FL
09.2010 - 12.2011
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Received and processed customer payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Educated employees on register use, merchandising and customer service.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Bachelor Of Tourism Studies - Hotel Management
Anhembi Morumbi
São Paulo 01-2000
Skills
- Office Supplies and Inventory
- Service Quality
- Outbound Calls
- Office Support
- Administrative Support
- Registration Documents
- Title processing
- Document verification
- Discrepancy resolution
- Record organization
- Customer relationship management
- Service delivery enhancement
- Attention to detail
- Conflict resolution
- Problem solving
- Team collaboration
- Customer service
- Time management
- Documentation review
- Title examination
- Temporary tags
Skills
- Active listening Time management
- Communication
- Computer literacy
- Customer service
- Interpersonal skills
Languages
Portuguese
Spanish
English
Timeline
Title Clerk
Burien Toyota
08.2024 - Current
Front Desk Receptionist
LA Fitness
05.2024 - 04.2026
Title Cletk
Route One Auto Llc
01.2022 - 04.2024
Dog Groomer
Gods Criters
08.2019 - 10.2022
Customer Service Executive
Booking .com
03.2012 - 08.2019
Head Cashier
Forever 21
09.2010 - 12.2011
Bachelor Of Tourism Studies - Hotel Management
Anhembi Morumbi