Tatiana Smith

- Assisted the General Manager with administrative tasks, contributing to smooth daily operations.

- Entered and managed financial data in QuickBooks, ensuring accurate records and smooth transactions.

- Processed refunds efficiently, maintaining clear financial documentation.

- Submitted health insurance claims, ensuring timely reimbursements and minimizing errors.

- Managed patient scheduling to optimize staff workload and reduce wait times.

- Ensured compliance with healthcare regulations, supporting successful audits and inspections.

- Coordinated staff training programs, leading to improved performance and patient satisfaction.

- Collect room report beginning of shift.

-Analyze discrepant rooms and update accordingly during shift.

- Inspecting guest rooms after they have been cleaned by a Housekeeper to ensure quality standards.

- Following all company and safety and security policies and procedures.

- Reporting and log any maintenance problems, safety hazards, accidents, or injuries.

- Run new reports of room status at the end of shift, verify and solve discrepancies immediately and provide final report for PM shift.

- Trained newly hired staff on procedures and protocols, ensuring a smooth onboarding process.

- Handled guest complaints promptly and professionally, resolving issues to maintain high satisfaction.

- Programming using SQL language.

- Manage and organize large volumes of data in the Oracle database to ensure accuracy and accessibility.

- Responsible for performing troubleshooting activities prior and during implementation of new system.

- Provide support to staff in resolving any issues with computers, printers, or systems.