Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatiana Stepanek

Tatiana Stepanek

Miami

Summary

Driven by a results-focused approach, I enhanced team efficiency and customer satisfaction at Nsight Health through leadership and innovative problem-solving. Specializing in process improvement and staff management, I developed impactful customer service policies and training, achieving significant operational enhancements. My expertise spans staff training to inventory control, underpinned by a commitment to excellence and strategic growth.

Overview

8
8
years of professional experience

Work History

Supervisor- ISR, Adherence & Onboarding Teams

Nsight Health
02.2022 - 07.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.

Administration Manager

Skyhighart Media
03.2017 - 02.2022
  • Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Updated reports, managed accounts, and generated reports for company database.
  • Verified customer information for orderly, up-to-date online systems.
  • Coordinated photo shoot bookings, arranged travel accommodations, and managed customer payment processing.

VIP Service Manager

SLS Hyde Beach
12.2018 - 01.2021
  • Enhanced guest satisfaction by implementing personalized services and attending to VIP needs promptly.
  • Collaborated closely with sales teams to identify potential VIP clients and create customized service packages.
  • Oversaw the planning of unique events tailored to the interests of high-value clients, enhancing their overall experience at the property.
  • Resolved issues quickly, maintaining a strong reputation for excellent customer care among VIP guests.
  • Increased overall revenue by upselling premium services and amenities to VIP guests.

Legal Assistant

Sandler Law
10.2016 - 11.2018
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Contacted clients to schedule appointments and discuss progress of cases.

Education

Early Childhood Education

Laurel College
Laurel, MD
08.2011

Skills

  • Operational efficiency enhancement
  • Team leadership
  • Schedule management
  • Inventory management
  • Goal oriented
  • Client support
  • Employee training
  • Operations management

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Supervisor- ISR, Adherence & Onboarding Teams

Nsight Health
02.2022 - 07.2024

VIP Service Manager

SLS Hyde Beach
12.2018 - 01.2021

Administration Manager

Skyhighart Media
03.2017 - 02.2022

Legal Assistant

Sandler Law
10.2016 - 11.2018

Early Childhood Education

Laurel College

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Tatiana Stepanek