Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tatiana Stovall

Miami

Summary

After graduating from culinary school, I found myself uncertain about my career path, particularly in the wake of the global pandemic. Given my strong emphasis on hygiene, I sought to further my education. While exploring various career options, I developed an interest in dentistry. In 2022, I enrolled at FCC to study dental assisting. During my seventh or eighth month in the program, I was advised to begin searching for an externship. Taking the initiative, I applied for jobs as a student and was fortunate to be hired at Dentists of Hollywood as a DAIT while still in school. By December 2022, I was promoted to a Dental Assistant (D.A.). A year later, I was offered the opportunity to become a Licensed Dental Assistant (LDA) and to enroll in the corresponding program. For the past year, I have been honing my skills in the LDA role, training over five externs, some of whom remain with the company. I have also played a key role in hiring and training new Dental Assistants for our office, successfully preparing more than four skilled D.A.s to join the PDS health family. I collaborate closely with the specialty supervisor and leads to ensure that all specialty doctors receive the best possible experience in our office. Additionally, I manage and approve biweekly schedules for my entire team and assist the front desk with scheduling for new and returning patients. Working alongside my owner doctor, I strive to ensure our practice operates at peak efficiency. My strongest skills include organization, problem-solving, leadership, adaptability, computer literacy, and creativity. I am open to relocating to pursue greater opportunities within PDS health and to achieve my professional goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Dental Assistant

Pacific Dental Services
04.2024 - Current
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures. Placing orders and updating budget supply.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Measured and recorded vital statistics by taking patients' blood pressure and pulse.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Dental Assistant

Pacific Dental Services
09.2022 - 04.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Call Center Representative

Chewy.com
01.2022 - 08.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

CDA - Dental Assisting

Florida Career College
Miami, FL
12-2022

Associate of Arts - Culinary Arts

Johnson And Wales University
05-2018

High School Diploma -

Miami Central Senior High
Miami, FL
06-2014

Skills

  • Appointment scheduling
  • Infection control proficiency
  • Patient charting
  • Equipment sterilization
  • Dental radiography
  • Patient education and counseling
  • Sealant application
  • Impression taking
  • Team collaboration
  • Patient management
  • Case management
  • Dental software proficiency
  • Fluoride treatments
  • Prophylaxis
  • Patient schedule management
  • Nitrous oxide administration
  • Exam room setups
  • Instrument preparation
  • First aid training
  • Taking X-rays
  • Oral healthcare
  • Chair-side support

Accomplishments

  • Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
  • Improved exam room setup and breakdown, improving overall efficiency.
  • Mentored over 8 dental assistants.
  • Used Microsoft Excel to develop scheduling for team.
  • Supervised team of 5 staff members.

Certification

  • Certified Dental Assistant

Languages

English

Timeline

Lead Dental Assistant

Pacific Dental Services
04.2024 - Current

Dental Assistant

Pacific Dental Services
09.2022 - 04.2024

Call Center Representative

Chewy.com
01.2022 - 08.2022

CDA - Dental Assisting

Florida Career College

Associate of Arts - Culinary Arts

Johnson And Wales University

High School Diploma -

Miami Central Senior High
Tatiana Stovall