Tatiana Tejada
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 2 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Spa Receptionist
Hand and Stone Massage and Facial
05.2024 - Current
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Updated customer records and maintained accurate client information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
Sales Associate
Gap
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Key Holder Leader
Cotton On Kids
05.2023 - 02.2024
- Improved customer service by projecting friendly and knowledgeable attitude.
- Enhanced store performance by implementing effective merchandising strategies and optimizing product displays.
- Contributed to the development of store policies and procedures by sharing insights gleaned from extensive experience in retail sales environments.
- Trained new hires on company policies, procedures, and best practices in sales techniques and customer service.
Receptionist Administrator
Vector Marketing
03.2022 - 01.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Associate of Arts - Neuroscience
Valencia College
12.2024
High School Diploma -
Lake Nona High School
05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- File Organization
- Appointment Scheduling
Timeline
Spa Receptionist
Hand and Stone Massage and Facial
05.2024 - Current
Sales Associate
Gap
05.2023 - Current
Key Holder Leader
Cotton On Kids
05.2023 - 02.2024
Receptionist Administrator
Vector Marketing
03.2022 - 01.2024
Associate of Arts - Neuroscience
Valencia College
High School Diploma -
Lake Nona High School
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